How RevAir answers tickets 93% faster and generates $76k quarterly using Gorgias Self-service

Challenge: RevAir previously missed out on sales because it used to take an hour to respond to all customer questions, from simple queries to urgent requests. The company wanted to respond a lot faster, and to be able to handle dramatic surges in tickets during busy sales periods.

Solution: Gorgias Self-service and Quick Response Flows deflect over half of the tickets RevAir used to receive, all of which are simple questions with basic answers. This frees up staff to focus on more urgent and complex customer conversations, improving customer experience and driving more sales — without increasing headcount.