How Obvi Manages 150+ Tickets Per Day With 1.5 Support Agents

Challenge: Obvi wanted a faster, easier way to answer the simple, repetitive questions that make up the bulk of their tickets. Using Gorgias Helpdesk helped them work more efficiently. Yet during BFCM, when tickets skyrocketed, the CX team always had to work long hours just to keep up. 

Solution: Gorgias Automate handles all simple queries, freeing up CX agents to focus on delivering personalized customer support and pre-sales education — and driving 10x more sales during BFCM. Data analysis on FAQ and click-through rates helps Obvi optimize its automated responses to give customers the info they want.