How high-end retailer Oger provides personalized service with 69% faster resolution time

Challenge: Luxury menswear retailer Oger wanter to deliver more personalized and efficient customer service to maintain their high-end reputation and drive more sales. But they were hamstrung by constant platforms switching, limited personalization, and poor analytics in their old helpdesk.

Solution: Gorgias centralizes all customer support and customer data, so the Oger team can manage all conversations in one place and provide more efficient service. Gorgias's deep Shopify integration makes personalizing conversations faster and easier, while Self-service Chat leaves more time for complex customer conversations.