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How One Block Down Increased Their Automation Rate and Delivers Personalized Service with Gorgias
75%+
of tickets resolved in one-touch
1,000%+
increase in support-generated revenue
1-hour
average first response time
Challenge: The Italian streetwear brand struggled to manage a growing volume of customer inquiries across multiple platforms, leading to disorganized workflows, slower response times, and an overwhelming workload for their small support team.
Solution: By implementing Gorgias, the brand centralized all customer interactions into a single platform, streamlined workflows with automation, and integrated seamlessly with Shopify to improve efficiency and response times.