Orthofeet Took a Step in the Right Direction by Automating 56% of Tickets in 2 Months With Gorgias

Challenge: Orthofeet’s CX team was juggling Freshdesk, Dialpad, and an outsourced team, none of which integrated well with Shopify. Managing thousands of weekly calls and hundreds of emails from customers with specific, health-related questions was overwhelming. They needed to scale support without growing headcount, while maintaining high-quality care.

Solution: By switching to Gorgias, Orthofeet replaced multiple tools with one centralized platform and automated 56% of support tickets in under two months. With full visibility into each customer’s order history and conversations, agents respond faster, provide more personalized recommendations, and drive more revenue, especially through live phone support.