How Oscaro Power Spends 25% Less Time Per Phone Ticket By Switching to Gorgias Voice From Zendesk Voice

Challenge: Oscaro Power, an at-home solar panel brand, was limited by its former phone support tool, Zendesk Voice. Customers experienced long wait and resolution times as agents shuffled between multiple tabs for each call. Zendesk’s fragmented platform, high platform costs, and limited Shopify integration prevented the team from editing orders or processing refunds directly, creating further inefficiencies. 

Solution: By switching to Gorgias Voice, Oscaro Power operates more efficiently and provides better, personalized customer service. Gorgias’s consolidated support suite and deep Shopify integration make it easier for agents to respond to and resolve customer inquiries quickly—from answering pre-sales questions to providing at-home implementation support.