How Pajar Automates 45% of Tickets to Cut Response Times From Days To Minutes

Challenge: With a small team of five agents handling a high volume of tickets, particularly during peak seasons like winter and BFCM, Pajar needed a solution to automate repetitive tasks and decrease response times, all while maintaining high customer satisfaction.

Solution: Pajar partnered with Gorgias for 30-in-30, a hands-on onboarding program aiming to resolve 30% of their support volume with automation, within 30 days. Pajar blew this goal out of the water, fully resolving 45% of queries with automation.