How Pepper’s AI Agent Automates 54% of Support and Converts 19% of Conversations

Challenge: As Pepper scaled internationally toward $80M in annual sales, the team needed to handle more conversations and maintain excellent customer experience—without doubling the team’s size. Immediate answers to basic product sizing, style, and fit questions were essential to overcome customer hesitation and lost sales. 

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Solution: Pepper implemented AI Agent to offer immediate support, resolving customer issues and now even assisting shoppers to drive sales. By integrating AI-powered product discovery, proactive engagement, and adaptable support, Pepper reduced operational costs, increased conversion rates, and freed up agents for high-touch interactions like virtual fitting consultations.