Princess Polly Improves Their CX Team Efficiency by Benefiting From Gorgias-Shopify Integration

Challenge: Princess Polly wanted to build an exceptional, personalized shopping experience for their customers and increase employee satisfaction. But their original helpdesk didn't support their goal.

Solution: Since using Gorgias, Princess Polly increased their efficiency by 40%, decreased resolution time by 80%, decreased first response time by 95%, and improved one-touch tickets by 15%.