How AI Agent Became #1 in Ticket Replies & Resolution Speed for Psycho Bunny’s CX Team
99.8%
faster first response time
99.4%
faster resolution time
26%
of tickets resolved by AI Agent
Challenge: Psycho Bunny faces the challenge of continuously growing their multi-million dollar company while delivering superior customer service and managing costs effectively. They're turning to Gorgias's AI Agent to help them enhance customer support operations without dropping the ball on quality.
Solution: Psycho Bunny implemented Gorgias's AI Agent, which they named Lisa, to automate 26% of customer tickets, particularly simple FAQs, boosting efficiency and maintaining high CSAT scores. Lisa's ultra-swift responses and empathetic messages have enhanced customer service and reduced workload pressure on human agents during busy sales periods.