How Rumpl Recouped $8,000 in Return Fees and Achieved 4.89 CSAT With Loop and Gorgias
39%
faster first resolution time
6.3%
return-related tickets converted to new sales
31.4%
returned revenue converted to exchanges or store credit
Challenge: Rumpl's inefficient manual returns process was slow and cumbersome, resulting in less-than-happy customers and operational strain during busy periods. Managing returns via a 3PL took 2–3 weeks and relied heavily on manual tasks and shared Excel sheets.
Solution: The powerful Loop and Gorgias integration streamlined Rumpl’s returns processes and boosted customer satisfaction. Automated self-service return management resolves tickets faster and has eliminated manual work. Instant access to return information in Gorgias enhances efficiency, while automated, customized communications give customers the fast, relevant information they want.