Customer stories
Shinesty

How Shinesty Scaled Their Business and Increased Their Customer Satisfaction by Moving to Gorgias

About

Industry
Apparel and Fashion
Previous helpdesk
Zendesk
Company size
Product in use
Help Center
,
Main integrations
57 mins
First response time
1hr 12 mins
Resolution time
21%
One Touch Ticket

Challenge: Shinesty had customer inquiries from email, phones, and social media. But switching between these channels prevented them from scaling and growing.

Solution: Moving to Gorgias has become invaluable for Shinesty. They now have a centralized platform for customer support, reduce first response time, and increase customer satisfaction.

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step