
How Shinesty Scaled Their Business and Increased Their Customer Satisfaction by Moving to Gorgias
57 mins
First response time
1hr 12 mins
Resolution time
21%
One Touch Ticket
Challenge: Shinesty had customer inquiries from email, phones, and social media. But switching between these channels prevented them from scaling and growing.
Solution: Moving to Gorgias has become invaluable for Shinesty. They now have a centralized platform for customer support, reduce first response time, and increase customer satisfaction.