How Shinesty Automates 60% of Tickets to Scale CX with a Team of 5
60%+
of tickets automated
69%
faster resolution time
99%
faster first response time
Challenge: Improving efficiency while maintaining high-quality CX and keeping headcount low during peak sales seasons.
Solution: Optimizing use of AI Agent and automated Flowsto deflect half of customer tickets using automation. Customers get the answers and guidance they need faster, more easily, and with less cost to Shinesty than hiring.