How Sunski's Support Team of Two Reduces Their Response Time Using a Strong Shopify Integration

About

Industry
Apparel and Fashion
Previous helpdesk
Zendesk
Company size
Product in use
Customer Sidebar
,
Main integrations
2
support agents
+50,000
customers
Zendesk
Previous help desk

CHALLENGE: Provide high-quality and personalized support while being a small team with a growing number of customers.

SOLUTION: Using Gorgias for dynamic and interactive customer relationship.

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step