96% faster responses and 35% more revenue: Why Timbuk2 loves Gorgias

Challenge: Before Gorgias, Timbuk2's response time "wasn't acceptable" — a poor customer experience that resulted in lost sales. The team needed a way to centralized all their channels and quickly respond to customer questions.

Solution: Gorgias centralized Timbuk2's customer service, lowering their response time from 2 days to 2 hours (96%) and improving their CSAT score by 10%. The team even maintained these metrics during the peak season, lifting revenue by a whopping 35%.