How Automating the Busywork Helped Tommy John’s CX Team Drive $106K in Sales in Two Months

Challenge: As a premium brand committed to maintaining high-touch service while embracing the potential of AI, Tommy John needed a unified, AI-focused platform to scale support without increasing operational costs. After many years with Zendesk, they began searching for a more flexible, integrated solution that could boost efficiency, grow with their team, and elevate the experience for both agents and customers.

Solution: Tommy John migrated to Gorgias for its deep ecommerce integrations, intuitive AI tools, and centralized channel management. The switch gave agents full visibility into every customer interaction, eliminated time-consuming manual tasks, and allowed them to spend the reclaimed time with high-intent customers to generate over $100K in sales within two months.