How Topicals Used Automate to Improve the Pre-Sales CX and Boost Sales by 78%

Challenge: Too many of Topicals’ customers returned products after choosing the wrong item or using products incorrectly, which isn't a great experience for customers (or good for the business). Topicals needed to proactively educate customers pre-sales, to help shoppers find, purchase, and enjoy the best products for them.

‍Solution: Automate gives customers 24/7 guidance before they buy, answering FAQs, providing product recommendations, and giving customers more confidence. The result? A better experience for customers and more revenue for the business.