How Trove Brands Cut Misshipments by 70% with AI Agent’s Instant Cancellations

Challenge: Trove Brands faced daily order cancellation requests, especially after hotly anticipated product drops for their viral brands like BlenderBottle, Owala, and Whiskware. Agents couldn't always process cancellations before the warehouse sent out the shipment, leading to unwanted charges, avoidable fulfillment costs, high return rates, and frustration for agents and customers alike.

Solution: Trove Brands implemented AI Agent to instantly process cancellations and reply to customers within minutes — when their policy allows. This means quicker resolutions for customers and fewer costly, unnecessary misshipments for Trove Brands.