How TruWood Generates an Increase in Revenue With 62x Return on Investment

About

Industry
Apparel and Fashion
Previous helpdesk
Company size
Product in use
Macros
,
Main integrations
35x
ROI for SMS
60%
Reduction in labour costs

Challenge: As TruWood scaled, they needed to be more efficient and personalized in their customer service and SMS strategy.

Solution: Work with SMSBump and Gorgias to increase speed, drive ROAS and build a community of happy, loyal customers.

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step