Customer stories
Try The World

How Try The World Drops Their Response Time to One Business Day By Having a Strong Shopify Integration

About

Industry
Food and Beverages
Previous helpdesk
Zendesk
Company size
Product in use
Customer Sidebar
,
Main integrations
100,000
Customers
100
Tickets / Day
Zendesk
Previous help desk

Challenge: Monitor all of the conversation history in one place (chat, phone, email, social media).

Solution: Using Gorgias to unify conversations and display Chargify and Shopify data next to tickets.

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step