Uqora Uses Gorgias and Recharge to Delight Subscribers and Drive 8 Purchases Per Customer

About

Industry
Health, Wellness and Fitness
Previous helpdesk
Company size
Product in use
Customer Sidebar
,
Main integrations
8
Average repeat purchase rate
4.92
CSAT
20
Second first-response time

Challenge: Uqora’s team had to switch between 10 tabs to answer subscriber questions, a major detriment to team efficiency and customer experience. 

Solution: Uqora integrated Gorgias and Recharge so all customer information appears next to the customer conversation, no tab-switching necessary.

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step