How Switching to Gorgias Decreases Vape Superstore's Response Time by 70%

Challenge: Vape Superstore went from receiving 40 support tickets to over 200 each day on Zendesk, with its complex interface, which caused an increase in response time.

Solution: Vape Superstore switched to Gorgias and implemented Gorgias tagging to easily categorize and prioritize each support ticket by query, which has reduced their response time by 70%.