How Veloretti Cuts Down Their Resolution Time in Half and Improves Their Team's Efficiency

Challenge: In the past, the inquiries were not centralized. Their phone system was not connected to their helpdesk, making it harder for the social media and customer service team to manage their inquiries.

Solution: Since using Gorgias, Veloretti's customer service team can keep track of the number of outstanding tickets in different categories, which gives them a sense of urgency and pushes them to solve customers' tickets more quickly. Due to this focus, allocating tags and ticket allow the team to divide the tasks better and solve questions quicker.