How VESSEL Decreased Response Time and Improved CSAT in One Month with AI Agent

Challenge: As a provider of luxury items, VESSEL understands how critical it is to provide customers with the answers they need to make big purchase decisions. VESSEL was looking for a solution that would enable them to decrease response time, improve CSAT and increase automation — all while freeing up agents to spend more time on the tickets that require more dedicated responses. 

Solution: After just one month of implementing AI Agent, the team at VESSEL not only increased the number of emails automated via AI Agent by 45%, but reduced first response time to 28 seconds and saw their resolution time decrease to 37 seconds.