How Vush Uses Rep and Gorgias to Provide Delicate, On-Demand Answers

About

Industry
Health, Wellness and Fitness
Previous helpdesk
Freshchat
Company size
Product in use
Flows
,
Main integrations
10%
More Conversions
4x
Traffic to Educational Resources
Priceless
Shopper confidence

Challenge: Educate and reassure shoppers new to the self-love game.

Solution: Answering in-the-moment questions and busting self-love myths to guide shoppers throughout the sales.

Results: 10% more conversions, more shopper confidence, and less pressure on the customer support team.

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step