How Wildride Automated 33% of Email Tickets with AI Agent

Challenge: Wildride saw their ticket volume increase by 4x due to viral Instagram reels. Managing the increased ticket volume, particularly on Instagram, where 70% of the surge in interactions started, became a significant challenge for their two support agents.

Solution: Wildride implemented Gorgias's AI Agent to efficiently manage the flood of inquiries. AI Agent quickly took over 33% of email inquiries, allowing the team to focus on more complex issues, streamline their support process, and maintain high levels of customer satisfaction.