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Real stories from real brands with real results

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66%
decrease in first response times

How Kettlebell Kings Decreases Their Response Time by 66% and Answers All Tickets Within Less Than 24 Hours

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Kettlebell Kings
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68%
increase in CS sales

How JAXXON Centralizes and Optimizes Their CX with TalentPop + Gorgias

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JAXXON
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35x
ROI for SMS

How TruWood Generates an Increase in Revenue With 62x Return on Investment

Macros
Helpdesk
TruWood
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88%
Decrease in first response time
“AI in the world of customer experience can be daunting. But, it can also be transformative when you let it help you.”
Anne Dyer
Sr. Manager, CX & Loyalty Marketing

How Olipop Decreases Their Response Time by 88% and Resolution Time by 91% with 25x ROI

SMS
Helpdesk
Olipop
Front
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84%
decrease in first response times

How SuperATV Decreases Their Response Time by 84% and Resolution Time by 82%

Automotive
Helpdesk
SuperATV
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55%
decrease in resolution time

How Flying Embers reduced their customer ticket resolution time while maintaining a personal touch

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Flying Embers
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Hear directly from our customers

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"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
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Courtney Bajek
Customer Service Lead at Orthofeet
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“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
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"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager
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“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
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"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
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"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager