The best brands make every conversation count

Meet the teams that are turning support into a revenue generator with Gorgias.

Orthofeet Took a Step in the Right Direction by Automating 56% of Tickets in 2 Months With Gorgias

more shipping addresses edited in time by AI Agent

“If it's an address change, we would have to reship a package to the correct address because it's not the customer's fault. Now, with Actions, it's instantaneous.”

Mia Chapa

VP of CX and Strategic Initiatives at Glamnetic

How Glamnetic Eliminates the Hidden Cost of Manual Order Modifications

21%

of subscription cancellations resolved end-to-end by AI Agent

“AI Agent isn’t limited to cancellation anymore. It now offers customers the option to skip or pause, giving us another chance to retain the relationship.”

Tamara Preece

Customer Experience Manager at UKLASH

How UKLASH Automated 1 in 5 Subscription Cancellations End-to-End With Actions

Real stories from real brands with real results

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Automotive

Consumer Electronics

Furniture

Internet

Other

Retail

Sporting Goods

Sports

AI Agent

Helpdesk

Shopping Assistant

SMS

25%

of one-touch tickets

How Angelic Bakehouse Used Gorgias & Mutesix to Increase One Touch Tickets, C-SAT and Sales

Helpdesk

Bakehouse

10,000

Tickets per Month

"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."

Molly Wallace Kerrigan

VP Marketing

How Shinesty Increases Their Social Media Engagement by Switching to Gorgias

No items found.

Shinesty

2012

Founded

How Death Wish Coffee Hits Aggressive 200% Growth Goals by Using Machine Learning

Live Statistics

Helpdesk

Death Wish Coffee

Zendesk

34%

1-single reply ticket

How Beardbrand's Support Team of One Closes One-Touch Tickets Faster by Switching to Gorgias

Rules

Helpdesk

Beardbrand

Zendesk

16

Employees

How Birddogs Keeps Their Brand Voice Consistent Across Dispersed Teams by Using Macros in 46% in Responses

Macros

Live Chat

Helpdesk

Birddogs

Zendesk

100,000

Customers

How Try The World Drops Their Response Time to One Business Day By Having a Strong Shopify Integration

Customer Sidebar

Helpdesk

Try The World

Zendesk

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Hear directly from our customers

How Pepper’s AI Agent Automates 54% of Support and Converts 19% of Conversations

Read the case study ->

Orthofeet employees looking at an orthopaedic shoe.

Orthofeet Took a Step in the Right Direction by Automating 56% of Tickets in 2 Months With Gorgias

Read the case study ->

Psycho Bunny employees looking at a rack of clothing.

How Psycho Bunny Avoided Adding Additional Headcount While Doubling Revenue

Read the case study ->

56%

automation rate in <2 months

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."

Courtney Bajek

Customer Service Lead at Orthofeet

0

returns from AI-influenced sales thanks to smarter recommendations

“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”

Katia Komar

Sr. Manager of Ecommerce and Customer Service Operations, UK

$100,000

saved per year

"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."

Emily McEnany

Senior CX Manager

0

returns from AI-influenced sales thanks to smarter recommendations

“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”

Katia Komar

Sr. Manager of Ecommerce and Customer Service Operations, UK

56%

automation rate in <2 months

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."

Courtney Bajek

Customer Service Lead at Orthofeet

$100,000

saved per year

"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."

Emily McEnany

Senior CX Manager