Real stories from real brands with real results

18.39%
on-ticket conversion rate
"Customers like that the discount code is coming from what looks like a chat. It's the most successful of all of our campaigns."
Mia Chapa
Sr. Director of Customer Experience

How Glamnetic Achieved an 18.39% On-Ticket Conversion Rate with Exit Intent Campaigns

Cosmetics
Convert
Glamnetic
Commercial
27%
tickets automated
"Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias Automate, my team is on top for the 3 most important months of the year; Father's Day, Black Friday, and Christmas."
Shauna Clearly
Head of Ecommerce

How Ekster Used Automation to Cover the Workload of 4 Agents

Apparel and Fashion
AI Agent
Ekster
48 secs
First Response Time

Emuaid Provides Excellent Customer Experience and Maintains a Support Performance Score of 5/5 Using Gorgias Automation

Cosmetics
Macros
Helpdesk
Emuaid
Freshdesk
4/5
Support performance

Campus Protein Increases Sales by Switching to Gorgias and Implementing 70+ Macros

Health, Wellness and Fitness
Customer Sidebar
Macros
Helpdesk
Campus Protein
Zendesk
4.6/5
NPS score

How Comme Avant Uses Tags to Improve Team Efficiency and Maintains An NPS of 4.6/5

Cosmetics
Social Media
Helpdesk
Comme Avant
Zendesk
4.8 mins
first response time

How CROSSNET creates a better shopping experience and made $450,000 in one sale through Gorgias Live Chat

Sporting Goods
Live Chat
Helpdesk
CROSSNET
Tawkto
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Hear directly from our customers

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager