Real stories from real brands with real results

11%
decrease in Live Chat tickets

How Food Huggers leverages self service to increase CSAT to 5

Consumer Goods
Helpdesk
AI Agent
Food Huggers
Helpscout
2012
Founded

How Death Wish Coffee Hits Aggressive 200% Growth Goals by Using Machine Learning

Food and Beverages
Live Statistics
Helpdesk
Death Wish Coffee
Zendesk
8
support agents

How Darn Good Yarn saves 335 customer service hours a year by switching to Gorgias

Arts and Crafts
Macros
Helpdesk
Darn Good Yarn
Freshdesk
BigCommerce
ecommerce platform

66% fewer tickets and twice as many positive interactions: Why Dance4Me loves Gorgias & BigCommerce

Sporting Goods
Helpdesk
Rules
Dance4Me
50%
Decrease in First Response Time

How Bokksu decreases their response time by 50% and drives sales using Gorgias Chat

Food and Beverages
Live Chat
Helpdesk
BOKKSU
Zendesk
$9 million
Revenue from support

By prioritizing CX, BrüMate drove more than $9 million in revenue from their support team

Retail
Live Chat
Helpdesk
Help Center
BrüMate
Zendesk
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Hear directly from our customers

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager