Real stories from real brands with real results

19%
one-response tickets

Montezuma's resolves tickets 15% faster and saves 5 hours a week with Gorgias & Magento

Food and Beverages
Helpdesk
Macros
Rules
Montezuma's
Zendesk
9000
Tickets per month

How Love Your Melon Automates 25% of Their Tickets and Gears Up for Busy Season

Apparel and Fashion
Macros
Helpdesk
Love Your Melon
23%
more conversions
"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."
Addison Debter
Head of Customer Service

How Kirby Allison Boosted Conversions by 23% After Automating 30% of Tickets

Apparel and Fashion
AI Agent
Flows
Order management
Kirby Allison
Zendesk
31%
automation rate
“If you’re wondering how to make AI an asset (not a threat) to your CX team, you’re in the right place.”
Alex Naoumidis
Head of Operations & CX

How July Uses Automate to Do the Work of 3 Extra Agents

Consumer Goods
AI Agent
Flows
July
52%
Faster responses
"Automating low-stakes, high-volume tickets lets my team focus on meaningful, personalized conversations and boosted our CSAT to 4.77."
Clara Zaoui
Head of CRM and Customer Care

JOONE uses Gorgias Macros and Rules to provide proactive support and decrease FRT by 52%

Consumer Goods
Helpdesk
Macros
Rules
JOONE
Zendesk
60%
Decrease in first response time

How Jetson Centralizes Incoming Messages and Maintains an NPS of 4.85/5

Health, Wellness and Fitness
Satisfaction survey
Helpdesk
Live Chat
Jetson
Helpscout
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Hear directly from our customers

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager