The best brands make every conversation count

Meet the teams that are turning support into a revenue generator with Gorgias.

Orthofeet Took a Step in the Right Direction by Automating 56% of Tickets in 2 Months With Gorgias

more shipping addresses edited in time by AI Agent

“If it's an address change, we would have to reship a package to the correct address because it's not the customer's fault. Now, with Actions, it's instantaneous.”

Mia Chapa

VP of CX and Strategic Initiatives at Glamnetic

How Glamnetic Eliminates the Hidden Cost of Manual Order Modifications

21%

of subscription cancellations resolved end-to-end by AI Agent

“AI Agent isn’t limited to cancellation anymore. It now offers customers the option to skip or pause, giving us another chance to retain the relationship.”

Tamara Preece

Customer Experience Manager at UKLASH

How UKLASH Automated 1 in 5 Subscription Cancellations End-to-End With Actions

Real stories from real brands with real results

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Automotive

Consumer Electronics

Furniture

Internet

Other

Retail

Sporting Goods

Sports

AI Agent

Helpdesk

Shopping Assistant

SMS

75%

Decrease in Resolution Time

As a team, I think the aspect of the Gorgias + Loop integration that we love most is that we can see a customer’s return right inside the customer interaction in Gorgias. It seems like a small thing, but as a company with 5 different Shopify stores and 5 different Loop integrations, not having to switch back and forth between integrations and browser tabs is an amazing convenience.

Sarah

Customer Care Optimization Manager

Kulani Kinis Saves $400k in Refunds Using Gorgias + Loop Integration

Order management

Helpdesk

Kulani Kinis

37%

automation rate

How Jaxxon Accomplishes the Work of 5 Agents with 37% Automation

AI Agent

Flows

Order management

JAXXON

96%

faster response time

96% faster responses and 35% more revenue: Why Timbuk2 loves Gorgias

Retail

Macros

Rules

Helpdesk

Live Chat

Timbuk2

Zendesk

83%

Automation

ALOHAS gets 83% automation and double the revenue with quick response flow

AI Agent

Live Chat

Flows

ALOHAS

Zendesk

19%

one-response tickets

Montezuma's resolves tickets 15% faster and saves 5 hours a week with Gorgias & Magento

Helpdesk

Macros

Rules

Montezuma's

Zendesk

BigCommerce

ecommerce platform

66% fewer tickets and twice as many positive interactions: Why Dance4Me loves Gorgias & BigCommerce

Sporting Goods

Helpdesk

Rules

Dance4Me

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Hear directly from our customers

How Pepper’s AI Agent Automates 54% of Support and Converts 19% of Conversations

Read the case study ->

Orthofeet employees looking at an orthopaedic shoe.

Orthofeet Took a Step in the Right Direction by Automating 56% of Tickets in 2 Months With Gorgias

Read the case study ->

Psycho Bunny employees looking at a rack of clothing.

How Psycho Bunny Avoided Adding Additional Headcount While Doubling Revenue

Read the case study ->

56%

automation rate in <2 months

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."

Courtney Bajek

Customer Service Lead at Orthofeet

0

returns from AI-influenced sales thanks to smarter recommendations

“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”

Katia Komar

Sr. Manager of Ecommerce and Customer Service Operations, UK

$100,000

saved per year

"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."

Emily McEnany

Senior CX Manager

0

returns from AI-influenced sales thanks to smarter recommendations

“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”

Katia Komar

Sr. Manager of Ecommerce and Customer Service Operations, UK

56%

automation rate in <2 months

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."

Courtney Bajek

Customer Service Lead at Orthofeet

$100,000

saved per year

"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."

Emily McEnany

Senior CX Manager