Real stories from real brands with real results

61%
Faster first response time
“Being able to filter and sort tickets in Gorgias to highlight urgent requests, or segment VIP customers with high lifetime value, is really important to us. It enables our customer service agents to quickly identify who to help first.”
Ian Kouwen
Ecommerce Manager

How high-end retailer Oger provides personalized service with 69% faster resolution time

Apparel and Fashion
Helpdesk
Flows
Oger
68%
decrease in resolution time
Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek
Head of Customer Experience

How Marine Layer reduces their resolution time by 68% and increases their online orders by 75%

Apparel and Fashion
Live Chat
Helpdesk
Marine Layer
Desk
284%
more on-site campaign revenue
Gorgias Convert makes shopping more intuitive. It helps us remind customers of promotions, highlight features, and offer assistance through easy chat campaigns.
Jessica Botello
Customer Service Manager

How Gorgias Convert Helped Manduka Boost On-Site Campaign Revenue by 284% in 5 Months

Health, Wellness and Fitness
Convert
Revenue statistics
Manduka
70%
Resolution Reduction

How Nomad Uses Automation to Reduce Their Response Time and Resolution Time by over 70%

Consumer Electronics
Macros
Helpdesk
Nomad
Helpscout
81%
Decrease in first response time

How Milligram Manages All Tickets from a Single Platform and Increases 33% of Their One-Touch Tickets

Arts and Crafts
Macros
Helpdesk
Milligram
+5,000
tickets/month
Having quick access to previous order info in the helpdesk is super convenient and helps us turn our support agents into sales people.
Ian Anderson
Operation Manager

How MNML reduces their response time and resolution time by 35% by using social media integrations

Apparel and Fashion
Social Media
Helpdesk
Live Chat
MNML
Zendesk
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Hear directly from our customers

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager