The best brands make every conversation count

Meet the teams that are turning support into a revenue generator with Gorgias.

Orthofeet Took a Step in the Right Direction by Automating 56% of Tickets in 2 Months With Gorgias

more shipping addresses edited in time by AI Agent

“If it's an address change, we would have to reship a package to the correct address because it's not the customer's fault. Now, with Actions, it's instantaneous.”

Mia Chapa

VP of CX and Strategic Initiatives at Glamnetic

How Glamnetic Eliminates the Hidden Cost of Manual Order Modifications

21%

of subscription cancellations resolved end-to-end by AI Agent

“AI Agent isn’t limited to cancellation anymore. It now offers customers the option to skip or pause, giving us another chance to retain the relationship.”

Tamara Preece

Customer Experience Manager at UKLASH

How UKLASH Automated 1 in 5 Subscription Cancellations End-to-End With Actions

Real stories from real brands with real results

Reset all

Automotive

Consumer Electronics

Furniture

Internet

Other

Retail

Sporting Goods

Sports

AI Agent

Helpdesk

Shopping Assistant

SMS

93%

faster ticket response time

How RevAir answers tickets 93% faster and generates $76k quarterly using Gorgias Self-service

Consumer Electronics

Helpdesk

Live Chat

Help Center

RevAir

37%

Faster resolution time

"Our error rate has reduced drastically since we started working with Gorgias & Recharge. Our customer care team can now access everything they require from a single interface thanks to the integration "

Brittany

Customer Success Manager

DoggieLawn Boosts Efficiency and Customer Lifetime Value with Gorgias & Recharge

Other

Macros

Customer Sidebar

Helpdesk

DoggieLawn

8

Average repeat purchase rate

Uqora Uses Gorgias and Recharge to Delight Subscribers and Drive 8 Purchases Per Customer

Customer Sidebar

Helpdesk

Uqora

61%

Faster first response time

“Being able to filter and sort tickets in Gorgias to highlight urgent requests, or segment VIP customers with high lifetime value, is really important to us. It enables our customer service agents to quickly identify who to help first.”

Ian Kouwen

Ecommerce Manager

How high-end retailer Oger provides personalized service with 69% faster resolution time

Helpdesk

Flows

Oger

23%

upsell

How Battlbox increased revenue during peak season with Gorgias

Sporting Goods

Helpdesk

Battlbox

18%

tickets resolved in one touch

How Angelus Direct achieved 4.7/5 CSAT by streamlining customer conversations with Gorgias

Macros

Email

Helpdesk

Angelus Direct

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Hear directly from our customers

How Pepper’s AI Agent Automates 54% of Support and Converts 19% of Conversations

Read the case study ->

Orthofeet employees looking at an orthopaedic shoe.

Orthofeet Took a Step in the Right Direction by Automating 56% of Tickets in 2 Months With Gorgias

Read the case study ->

Psycho Bunny employees looking at a rack of clothing.

How Psycho Bunny Avoided Adding Additional Headcount While Doubling Revenue

Read the case study ->

56%

automation rate in <2 months

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."

Courtney Bajek

Customer Service Lead at Orthofeet

0

returns from AI-influenced sales thanks to smarter recommendations

“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”

Katia Komar

Sr. Manager of Ecommerce and Customer Service Operations, UK

$100,000

saved per year

"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."

Emily McEnany

Senior CX Manager

0

returns from AI-influenced sales thanks to smarter recommendations

“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”

Katia Komar

Sr. Manager of Ecommerce and Customer Service Operations, UK

56%

automation rate in <2 months

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."

Courtney Bajek

Customer Service Lead at Orthofeet

$100,000

saved per year

"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."

Emily McEnany

Senior CX Manager