How Retailogists and Gorgias Provide Scalable Ecommerce Growth Through AI-Driven Support and Sales

‍Retailogists is a retail growth company that maximizes sales and operational efficiency for brands through a holistic approach. It brings together experts in strategy, technology, operations, creative, and marketing, delivering measurable impact across every retail touchpoint.

“We don’t just focus on one part of the business—we connect the dots across ecommerce, logistics, merchandising, marketing, data… to build unified strategies that scale,” Vincent Younan, COO tells us. 

From automation and AI to bold, creative, and intelligent customer experience solutions, Retailogists helps brands navigate change and unlock sustainable growth with clarity and confidence, whether that involves seamless integrations, data-driven decision-making, or adopting innovative tools.

Retailogists partners with brands and retailers looking to scale by maximizing sales and operational efficiency through a holistic approach that combines strategy, technology, operations, creative, and marketing. It primarily works with retail businesses across industries like fashion, footwear, home goods, specialty foods, lifestyle, and consumer goods, typically generating between $10 million and $300 million in revenue. 

The company was founded in 2022 and is headquartered in Montreal and New York, with clients across North America and Europe. Since its founding, it has grown from a two-person agency to a team of 35+ experts.

Thanks to its commitment to profit-driven strategies that help businesses scale efficiently, Retailogists now serves over 35 notable retail and ecommerce clients, including Rubino Shoes, Yellow Shoes, ECarpetgallery, Cool & Simple, Tennis Giant, and more. 

How Retailogists serves its clients

Retailogists’ expertise lies in creating holistic, tech-enabled ecosystems that fuel sustainable growth, streamline operations, and elevate the customer experience at every stage.

Its core services are built around five key pillars:

• Strategy 
• Technology
• Marketing & Customer Experience 
• Operations
• Creative 

Retailogists’ challenge: Freeing up ecom teams to deliver personalized, revenue-boosting experiences 

Before implementing Gorgias, many of Retailogists’ clients struggled to manage a high volume of customer support requests and couldn’t drive as many sales through one-to-one conversations. 

Without automation, teams were bogged down with repetitive inquiries about:

• Order updates
• Shipping status 
• Return policy 
• Product availability 

The lack of an AI-driven solution to handle these common requests meant teams spent too much time on manual tasks, instead of focusing on high-value customer interactions. This translates to slower response times, a less personalized customer experience, and missed opportunities to turn customer conversations into revenue-generating opportunities. 

“Without the right tools, our clients couldn't leverage support interactions to drive sales, upsell products, or provide proactive recommendations.”

—Vincent Younan, COO of Retailogists

A smarter solution: Automating support and accelerating revenue through AI-first strategies 

As a tech-driven company, automation and efficiency are central to everything Retailogists does. Partnering with Gorgias, the Conversational AI platform for ecommerce, allows them to enhance their customer experience strategies for clients. 

Chat Campaigns drive more sales through AI-powered product recommendations 

Gorgias is more than a support tool—it’s a revenue driver. Retailogists has taken advantage of proactive chat campaigns to drive more conversations for Shopping Assistant to handle. 

Acting like a virtual personal shopper, Gorgias Shopping Assistant unlocks new revenue opportunities through smart product recommendations, upsells, and dynamic discounting for hesitant shoppers. 

“Beyond improving CX, Gorgias aligns with our goal of turning support into a revenue driver. The platform has contributed to measurable revenue lift by enabling personalized, AI-driven interactions that convert customer inquiries into sales opportunities.”

—Joe Asmar, CEO of Retailogists

Gorgias’s AI Agent boosts support efficiency by automating repetitive tasks

Gorgias’s AI Agent has given Retailogists an easy way to improve response times, drive operational efficiency, and reduce CX costs for its scaling customers. Automating up to 60% of repetitive inquiries with AI-generated responses gives agents more time to focus on high-value conversations that build loyalty and drive growth.

AI Agent helps ecommerce brands reduce manual support tasks like:

• Managing subscriptions 
• Updating shipping addresses
• Canceling orders
• Managing refunds
• Sending tracking links 
• Answering basic product FAQs

Providing AI-driven responses to these repetitive inquiries that don’t need a human follow-up frees up agents to work on higher-value tasks. 

A mutually-beneficial partnership that gets better every day

Gorgias delivers high-impact solutions that automate support and drive sales, with minimal time commitment required from the Retailogists team or the brands they work with.

“Our partnership with Gorgias is rooted in a shared commitment to innovation, performance, and customer success,” Vincent explains. “The platform continues to evolve with powerful AI enhancements and new features that help our clients deliver faster, more personalized support, turning every interaction into an opportunity.”

“Gorgias’ seamless integration with Shopify, combined with AI-powered automation, allows our clients to focus on converting meaningful conversations into measurable sales. Gorgias is a natural fit in helping us drive real impact across the customer journey.” 

—Vincent Younan, COO of Retailogists

Gorgias’s seamless integration with Shopify creates even more impact for Retailogists’ clients. The integration unlocks:

• Product recommendations with real-time project info from Shopify catalogs
• Discount codes generated within Gorgias and synced in Shopify
• Shopify customer data embedded in Rules, Macros, and AI-generated responses 
• Self-serve order management options  

The results: Higher client retention, revenue, and efficiency for Retailogists

Since partnering with Gorgias, Retailogists has helped transform CX teams from cost centers to profit centers. With AI handling the basics, these ecommerce brands can reinvest cost savings into their own growth by prioritizing customer retention, driving sales, and improving overall business operations. 

Retailogists has achieved results like: 

• Increased support-generated revenue among its clients, turning CX into a profit center 
• Strengthened long-term relationships and position as a strategic partner with growing ecommerce brands 
• Higher client retention and deeper collaborations 

This collaborative success reinforces the value of AI-powered customer experiences as a core driver for ecommerce growth. 

AI success in action: How Rubino drove a 29% Conversion Rate on Chat from one-to-one customer interactions

For retail shoe brand, Rubino, implementing Gorgias’s AI Agent transformed customer service from a reactive function to a growth engine. 

Rubino worked with Retailogist to implement AI Agent and automation features that significantly reduce the workload on store managers and support agents. This gave them more time to focus on high-value interactions that build customer loyalty and solve complex cases. 

Rubino enabled AI Agent in email to handle repetitive tasks like:

• Canceling orders in Shopify
• Editing order shipping addresses in Shopify
• Answering shipping and return policy questions
• Providing order status updates 

For instance, AI Agent explains step-by-step how to return a product: 

Aside from providing faster resolutions, Rubino also leverages the Gorgias and Klaviyo integration to drive more sales. For example, they identify customers who leave low CSAT scores through Gorgias and send them personalized Klaviyo emails offering a discount. This turns negative experiences into opportunities for retention and re-engagement. 

On BFCM, Rubino achieved: 

• 29% conversion rate on chat 
• 4.41/5 average CSAT score
• 22-second first response time

“By blending Retailogists’ strategic CX approach with Gorgias’ powerful automation tools, Rubino now delivers a faster, more personalized support experience—one that not only improves satisfaction but also drives real business impact.”

—Vincent Younan, COO of Retailogists

Next steps: Driving more AI-powered revenue for ecom teams

Retailogists is excited to continue partnering with Gorgias to help ecommerce brands unlock new revenue opportunities through AI-driven personalized shopping experiences. 

“We’re excited to continue leveraging Gorgias’ automation capabilities to enhance customer engagement, streamline support, and drive measurable growth for our clients,” Vincent says. “As the platform evolves, we look forward to exploring new features that further integrate AI and automation into the CX ecosystem.” 

“We see Gorgias as a long-term strategic partner in scaling personalized, AI-powered experiences.”

—Joe Asmar, CEO of Retailogists

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Ready to help clients transform CX from a cost center to a profit generator? Become a Gorgias partner!