Join us for Moments That Matter: Meet the Modern Helpdesk
September 10 at 12PM EST.
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Gorgias public roadmap
Hello
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60%
Take 1
20%
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40%
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Our vision
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H1 themes
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Theme 1 heading
Grow your business, not your headcount.
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Boost agent productivity with automation.
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Deploy AI to engage and convert shoppers.
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Deploy AI to engage and convert shoppers.
Triage
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AI Agent checks if it has the knowledge and permissions to help. It either solves the ticket autonomously or escalates based on the Guidance.
Analyzes brand rules, permissions, and configurations
Classifies ticket intent and urgency using real-time signals
Escalate all sensitive issues immediately
Empathize
Lead with empathy, stay on-brand
AI Agent mirrors your brand voice with customizable tone settings, responding with human-like care to navigate tense moments and build trust.
Define your brand’s do’s and dont's
Deliver patient, professional replies
Reassure customers with 24/7 assistance
Resolve
Drive real resolutions, not just responses
Automate 60% of email and chat conversations — from tracking and cancellations to returns and subscription edits.
Out-of-the-box actions tailored to your workflows
Modify orders in real-time, catching urgent edit requests
Execute based on SOPs and smart conditions
Retain
Turn post-purchase support into loyalty building moments
From troubleshooting to exchanges, AI Agent delivers smooth, frustration-free support that keeps customers coming back.
Automate WISMO tickets with real-time order tracking
Make exchange and returns easy with personalized links
Keep subscribers happy with instant address and order modifications