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Grow your business in 2025 with Conversational AI | Live event on Jan 16, 2025
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When it comes down to it, the best advice comes from those who know exactly what it’s like to be in the trenches—answering customer after customer, keeping track of orders, and ensuring details don’t get lost in the mix.
During the holiday season, the weight of customer expectations rests on the CX team’s shoulders. To support you through this peak season, we asked seasoned agents and leaders for their advice on boosting efficiency without compromising the quality customers expect.
Here’s what they had to say:
These insights are here to equip you with real, tested strategies for handling the demands of the holiday season. By planning ahead, leveraging automation, and ensuring your team is fully prepared, you can face the busiest times of the year with confidence.
Remember, you have the tools and the expertise to meet customer expectations and get through the season stronger than ever. You’ve got this!
Want to see what Gorgias can do for you? Book a demo now.