TL;DR:

• Don't just turn it on, coach it. Treating your AI Agent like a team member, not a plug-and-play tool, is what makes it truly helpful and memorable.
• One owner and one hour a week is enough to make a big impact. SuitShop’s Katy Eriks runs QA and training solo, using a repeatable system to log feedback and improve performance weekly.
• Don't forget to pause and evaluate. SuitShop temporarily turned off AI to improve their help content, making automation far more effective when it came back online.
• Let your best human agents guide your AI. Katie studied her top-performing teammate's tickets to teach AI the best responses and macros.
• Brand voice matters as much as accuracy. SuitShop's AI Agent "Max" is trained to sound warm, helpful, and on-brand. Customers even thank it by name.

The most coachable team member on your support team might not be human.

Brands that want to keep up with rising customer expectations are turning to AI to help meet demand. But as SuitShop’s Director of Customer Experience, Katie Eriks, will tell you, great results don’t come from flipping a switch.

They come from coaching.

Since implementing Gorgias AI Agent, SuitShop has reached a 30% automation rate, all while maintaining a lean CX team and giving every customer the tailored experience they expect (literally and figuratively).

“I consider myself its boss,” said Katie, who runs the entire coaching process solo. With under an hour of weekly maintenance now, SuitShop’s AI Agent runs efficiently, accurately, and on-brand.

Katie spoke at Gorgias Connect 2025 to share exactly how she got there. You can watch her full session below:

The case for coaching your AI Agent 

When brands think about automation, they often imagine flipping a switch and watching repetitive tasks vanish. But in practice, it’s not that simple, at least not if you care about customer experience.

Gorgias encourages brands to treat their AI Agent like a junior teammate — someone you onboard, train, observe, and coach over time.

Brands that do this well are already seeing massive gains:

• 60%+ of customer conversations fully automated
• First response times under 30 seconds
• Consistent CSAT scores of 4.5 and above
• Major cost savings during high-volume seasons

For SuitShop, automation was about creating space for their small team to focus on specialized service. Space to scale without scaling headcount. And space to do it all without losing their voice.

Step-by-step: SuitShop’s AI coaching workflow

Katie and her team had been longtime Gorgias users, but when they turned on AI Agent in August 2023, the results were unremarkable. The responses weren’t inaccurate, but they weren’t helpful enough either.

What Katie learned was to “Be hands-on early. Use downtime to train. And never stop refining.”

So she got to work, not by replacing the tool, but by going deeper into it. Here are her coaching tips: 

One owner, one hour a week

Katie made herself the sole point of contact for training and QA. That might sound like a lot, but over time, it became a light lift.

“At this point, it’s definitely less than one hour per week,” she said. “In the beginning, it was more time-consuming because I needed to create help center articles and Guidance regularly. Now I’ve got it down to a pretty quick thumbs-up, thumbs-down kind of process.”

Katie uses Monday mornings to review AI Agent tickets from over the weekend, when fewer human agents are available and AI takes the lead.

Read more: Why your strategy needs customer service quality assurance

Pause and perfect before scaling

Unlike many retail brands, SuitShop’s busiest time isn’t the holiday rush — it’s wedding season in the summer and fall. So when things quieted down in December, Katie used that time strategically.

She temporarily turned off the AI Agent to regroup.

“I decided to turn it off and really beef up our Help Center,” she explained. “I went back to the tickets I had to answer myself, checked what people were searching in the Help Center, and filled in the gaps.”

She built out content with a mix of blog knowledge, internal macros, and ChatGPT. Once she felt confident the content base was solid, she turned AI back on.

Read more: How to optimize your Help Center for AI Agent

Use data to guide your coaching plan

Once SuitShop’s foundational content was in place, Katie didn’t just sit back and hope for the best. Instead, she built a repeatable feedback loop grounded in data — one that helped her spot opportunities for improvement before they became issues.

Rather than combing through tickets at random, Katie created custom views inside Gorgias to zero in on the most impactful coaching moments:

• Low CSAT tickets: Any conversation that ended with a customer satisfaction score below expectations got flagged. These were clear indicators that something about the tone, accuracy, or clarity of the AI response had fallen short.
• High handover rates: Katie looked at the tickets AI Agent was regularly handing off to humans. Many of these were actually answerable. The handover just meant that guidance was missing, miscategorized, or too vague.
• Agent-tagged tickets: To make this scalable, Katie empowered her team to flag any strange or impressive responses from the AI. By using a tag like AI_agent_feedback, team members could drop tickets into a coaching queue without needing to write a full explanation.

To keep all of this actionable, Katie logs insights in a shared spreadsheet that functions as a live to-do list. Every row includes:

• A link to the ticket
• A summary of the issue
• The resolution (e.g., new Guidance or macro needed)
• A status tracker (not started / in progress / completed)
• A link to the resource she created in response

These insights are also available in Gorgias’s dashboard, where you can identify the top issues customers had.

“Sometimes I do it all in the moment. Other times I’ll log it and come back later when I can take the time to do it right.”

By combining frontline feedback with structured ticket views, Katie turned scattered QA into a consistent coaching system — one that ensures SuitShop’s AI Agent keeps getting smarter every week.

Learn from your human agents

One of Katie’s most effective strategies comes from her own team.

Like many CX leads, she noticed that some agents consistently resolved tickets in a single touch. That pattern, Katie realized, wasn’t just a win for customers, it was a roadmap for an AI-driven support strategy.

Her teammate Tacy quickly became her go-to signal for what the AI Agent needed to learn next.

“I pull her tickets often to see what she’s responded with. It helps AI learn from her directly.”

By reviewing Tacy’s ticket history, Katie identified standard replies that didn’t yet exist as macros or Guidance. If Tacy was writing the same sentence repeatedly or copy-pasting a reply manually, that meant it could (and should) be taught to the AI Agent.

She also tracked Tacy’s macro usage rate. If Tacy frequently used a macro for a certain issue, but other agents weren’t, it flagged an opportunity to standardize responses across the team and the AI.

The key insight? If it only takes one touch for a human to answer, the AI can be trained to do it too.

These small efficiency wins added up quickly, especially during peak season, when the ability to automate just a few extra conversations per day created meaningful breathing room for the rest of the team.

Related: How to automate half of your CX tasks

Make your AI sound human (and on-brand)

Automation without brand voice feels robotic. Katie made sure SuitShop’s AI Agent sounded like a natural extension of the team, and that started with a name: Max.

“We get replies like, ‘Thanks Max!’ from customers who think it’s a real person.”

Using AI Agent’s tone of voice settings, Katie went deep on personalization. She customized everything from sentence structure and greeting format to whether or not emojis and exclamation marks should be used (they shouldn’t, in SuitShop’s case).

Her AI Agent instructions include clear direction on:

• Tone: Warm, empathetic, clear, especially with high-stress wedding-related issues
• Structure: Shorter responses for chat, slightly more detailed for email
• Dos and Don’ts: Specific words or phrases to use or avoid, pulled from real team responses
• First/last name use: Always first name only, to keep things friendly but respectful

Katie also made sure she instructed AI Agent to acknowledge customer emotions — especially frustration — and to offer reassurance when things went wrong.

And because AI responses are written at lightning speed, she regularly reviewed messages to ensure they didn’t come off as cold or abrupt, especially in sensitive situations like delayed wedding orders or size issues close to the event date.

Live coaching: What it looks like in practice

In the workshop, Katie walked through two real support tickets where AI missed the mark and how she used those moments to improve.

In one case, a customer asked a common question: “The navy suit I’m looking at says ‘unfinished pant hem.’ Will the pants need to be hemmed?”

Despite having help articles and macros explaining this exact issue, AI Agent responded: “I don’t have the information to answer your question.”

That was a red flag.

Katie immediately stepped in to coach the agent by:

• Applying the correct existing resources
• Writing an ideal sample reply as an internal note
• Checking tone, empathy, and phrasing
• Testing the fix by pasting the same question into the test environment

“I like to write a short internal note, so if I see that ticket again, I know exactly how I coached it.”

In another case, AI Agent was incorrectly handing off a sizing question about jacket sleeve length. Katie realized that a previous broad handover topic ("sizing and fit questions") was causing confusion by flagging issues that the AI should have been able to handle.

So she deleted the handover topic and replaced it with a clear guidance article — complete with example questions, macros, and links to sizing resources.

“Once I added specific questions in quotes, it made a huge difference.”

What's next: AI tools that help you scale faster

SuitShop didn’t automate 100% of CX — but that’s not the point. At 30% automation (and growing), Katie gives her team more time to specialize, connect, and handle urgent or emotional conversations with care.

Here’s what Gorgias offers to help as well:

• Optimized intent dashboards: These show the most common topics customers ask about, the AI’s performance on those topics, and how much opportunity there is to increase automation.
• Auto-generated knowledge: Based on your macros, Help Center, and even Shopify data, Gorgias can now draft suggested guidance for your review, making it faster to train your AI Agent without starting from scratch.
• Auto QA: This tool scores every AI (and human) response based on resolution, accuracy, communication, and tone. It gives you full visibility across your team and automations, without needing to review each ticket manually.

Whether you’re just getting started or trying to move beyond basic automation, Katie’s approach proves that coached AI outperforms out-of-the-box tools every time.

Want to coach your AI Agent like SuitShop? Book a demo to see how Gorgias can help you scale smarter.

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TL;DR:

• Subscribers drive 3x more value than one-time buyers. Subscriptions create ongoing relationships that build loyalty and increase lifetime value.
• Make subscription opt-ins easy and appealing. Use tools like default subscription settings, upsell widgets, and A/B testing to encourage conversions at every step of the journey.
• Retain subscribers by treating key drop-off points as recovery moments. Use win-back campaigns, payment recovery, and personalized support to reduce churn.
• Meet customers where they are with AI-powered tools. Solutions like Gorgias Shopping Assistant and Recharge Concierge SMS provide real-time, contextual support and subscription management.

Vanessa Lopez, VP of Customer Experience at Recharge, recently led a workshop that outlined how brands can transform one-off interactions into rich subscription journeys that increase opt-ins, reduce churn rate, and boost lifetime value (LTV). 

Here’s what we learned.

What are the different subscription types?

There are many different ways that you can offer subscriptions. Here’s a rundown of the most common. 

Subscribe and save

The most common subscription type is “Subscribe and save.” Instead of making a one-time purchase, customers subscribe to a product and receive it on a different cadence, whether that's weekly, bi-weekly, monthly, or quarterly.

For example, Apothékary offers a Subscribe and Save option for its herbal remedies where shoppers get a discounted rate if they subscribe every one, two, or three months. 

Subscription boxes 

Subscription boxes ship to customers monthly. Shoppers subscribe over a course of time, like every quarter, six months, or year. For example, CrunchLabs offers a prepaid Build Box option for kids and adults who want to tinker like engineers. 

Meal kits

Meal kits are weekly food delivery services that either include pre-packaged ingredients to cook a dish or fully cooked dishes.

Surprise and delight

For brands that are selling higher-cost or unique items, subscriptions to purchase the same product over and over might not be the best way to gain subscribers.

The better option is a curated box, also known as a "subscribe and delight" or “mystery” box. It’s a unique way to cater to customers who prefer trying out different products, rather than receiving the same product on a recurring basis.

For example, premium snack box brand Bokksu specializes in shipping Japanese snacks. Rather than packing the same treats each month, the brand curates different items with every package. This creates both excitement and differentiation each time a customer gets a delivery.

How to drive revenue growth with subscriptions

1. Turn interactions into journeys
2. Create multiple touchpoints for conversion
3. Retain subscribers over time
4. Meet customers where they are
5. Approach AI as a solution-driver

Subscriptions are the original relationship between a brand and its customer. In fact, subscribers drive three times more value than the one-time buyer. That's because a one-time purchase is really just that—a moment in time—while subscriptions are a journey.

“When you have a customer and they subscribe, you get to see that moment they fell in love with your brand,” says Vanessa. “You get to see when they have those moments where they made you a part of their routine. Every time they engage with you and purchase something new, you learn their rhythms. You learn their preferences. It's impossible to do that with one-time buyers for the most part.”

Subscribers drive three times more value than the one-time buyer, and that's because a one-time purchase is really just that—a moment in time—while subscriptions are a journey.

1) Turn interactions into journeys 

Subscribers can only drive growth if you can get those customers to subscribe in the first place. This is what Recharge does: it takes customer interactions and turns them into a customer journey, allowing you to act on those signals in a personal way at scale.

It all starts the moment a shopper browses a product. Each touchpoint is an opportunity to turn that shopper into a subscriber—from the product description page to the subscription widget to checkout.

Vanessa’s tip? Make subscriptions the default option on a product description page. When you present customers with the better and more convenient option, and they see this information at the right time, they're more likely to subscribe. 

Put it into practice 💡

Now, it’s time to test. Here's a checklist you can follow to A/B test your subscription journey: 

• Test the small details, like button styles, CTA copy, subscribe and save benefits, and their positions on the page.
• Compare different value propositions and discounts. 
• Analyze the difference in opt-in and subscriber rates and product performance, and keep iterating. 

When customers see the right information at the right time, they're more likely to subscribe. That's because it's the better and the more convenient option.

2) Create multiple touchpoints for conversion

Let's say you have a customer who starts on a product description page. They decide not to subscribe—no worries. You can catch them in the cart. 

When they add a product to their cart, you can upsell them with different subscription benefits so they know what they're missing out on. Do it again when they review their cart, and then again when they go to checkout, showing them complementary products that they might be interested in.

And don’t forget to take advantage of that post-purchase "your order is confirmed" high—offer customers cross-sell products, complementary products to their order, or similar items to what they've purchased in the past.

By creating multiple touchpoints for conversion, you’ll increase the possibility that they’ll make a purchase.

Put it into practice 💡

Set up automations in the subscription tool –– like Recharge –– you use. That means adding on upsell and cross-sell tools, and perfecting the times they trigger for customers. Test out different copy and cross-sell/upsell offers to see what resonates the most. 

3) Retain subscribers over time 

Just as important as acquiring customers is keeping them around. 

The Recharge team names three core customer moments that might actually diverge from what brands expect to happen in the customer journey:

1. When a payment fails
2. When a customer cancels their subscription
3. When a customer skips—and keeps on skipping

And while they might seem like hiccups in the process, these moments are actually hero moments. They’re moments that give you the opportunity to actually win those customers back.

Put it into practice 💡

• Prevent cancellations by addressing individual customer concerns at scale with a help desk like Gorgias. 
• Set up win-back campaigns. Recharge found that these types of campaigns can convert up to 35% of subscribers by giving them a compelling personalized offer and a straightforward reactivation.
• Recover failed payments to ensure small issues –– like billing and shipping address inconsistencies –– don’t get in the way of your sales. 
• Connect all of your customer touchpoints with rewards and referral products.

4) Meet customers where they are

For browsing shoppers, educational and informational resources are the best way to meet their needs, hesitations, and objections.

For regular subscribers, it’s providing them with direct control over their subscription, whenever they want.

The goal is to reach customers where they already are and respond instantly to their needs in a personalized way.

Gorgias’s Shopping Assistant does exactly that—meeting customers where they are by answering customer questions and even initiating conversations based on browsing activity. 

This AI sales tool detects a shopper's intent, cart contents, and browsing behavior to initiate conversations, recommend products, and even send discounts as they make a decision.

Modern bidet brand TUSHY saw a 20% increase in chat conversion rate after implementing the tool.

Put it into practice 💡

Decide how you’d like to leverage AI and automation to meet customers where they are. That might be by providing a phone number that customers can interact with via SMS, or implementing a tool like Shopping Assistant to strike up conversational AI chats. Using AI and automation will help you better meet your customers where they are and at scale. 

5) Approach AI as a solution-driver

Rather than using AI to come up with problems your brand can solve, Vanessa recommends looking at the challenges your brand has already seen with subscriptions.

The key is to view AI as a tool that drives three core areas: 

1. Scaling your business without adding headcount
2. Reducing churn
3. Increasing how much customers spend with you over their lifetime

Vanessa says the most effective strategy starts with leveraging AI-powered tools, such as Recharge’s Concierge SMS.

Typically, SMS tools use template auto responses like, "How do you want to manage your subscription? Type one to cancel, type two to skip." But these aren’t compelling enough for customers to respond. What if they want to do something that doesn't fit in those two options?

Concierge SMS enables brands to build stronger relationships with their customers through conversations powered by pre-trained AI. It personalizes SMS support with customers, so relationships can expand into loyalty.

Put it into practice 💡

Implement an AI-driven subscription management tool that allows customers to interact and ask questions via SMS, rather than only being able to confirm or deny upcoming shipments.

Grow your brand sustainably 

Gorgias and Recharge are a powerful combination when it comes to integrating subscription management with top-notch customer support.  

With Recharge, efficiently convert one-time buyers into subscribers, retain subscribers through intelligent interventions, and connect every customer touchpoint into one cohesive journey. 

With Gorgias, sell more and resolve support inquiries with conversational AI. 

Book a demo →

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TL;DR:

• Segment customers for personalized support. Use purchase history and behavior data to tailor every interaction, making conversations more relevant and higher-converting.
• Offer onboarding calls for complex products. TUSHY's "Poo-Rus" turned free install calls into a $15 paid service that dramatically boosts customer LTV and retention.
• Pick up the phone strategically. Use voice calls for abandoned carts, stuck tickets, and VIP follow-up.
• Give agents freedom to make judgment calls. Empower your team to bend policies and offer solutions that prioritize retention over rigid rules—confident agents drive more cross-sells.
• Train for helpful selling, not pushy pitches. Use roleplaying to teach agents how to spot buying signals and offer value naturally.

At Gorgias Connect LA 2025, CX leaders from Tommy John, TUSHY, Triple Whale, and Talent Pop shared how support teams solve problems and drive revenue.

This shift, known as the support sales flywheel, doesn’t involve massive overhauls or shiny new tools. Instead, it means doing the small things exceptionally well, like picking up the phone, empowering agents to make judgment calls, and adding a personal touch where others automate.

These brands have shown that when support teams focus on consistency, connection, and conversion, the results compound. Every thoughtful interaction spins the flywheel faster, boosting loyalty, LTV, and revenue.

Ahead, we’re breaking down the most actionable takeaways so your team can start building its own support-led growth engine.

Watch the full panel here:

5 tactics that power the support sales flywheel

From scrappy install calls to AI-powered training, these CX leaders aren’t only talking about driving revenue, they’re doing it. Here’s how they’re turning support into a sales flywheel, and the tactics your team can start testing today.

1. Personalization at scale starts with smart data

“Customer service done right is actually a great source of revenue.” That’s how Tamanna Bawa, Tech Partner Manager at Triple Whale, kicked off the conversation on how data can transform CX from reactive to revenue-driving.

She advises segmenting customers based on purchase history and behavior to deliver more personalized, higher-converting interactions. 

In a market where margins are razor-thin and ad costs are high, Tamanna emphasized that “incremental gains from personalization are the difference between companies that are thriving and the ones that are just surviving.”

Steal this strategy 

• Segment customers based on behavior and purchase history using your helpdesk, CRM, or analytics tool.
• Give agents access to this data so they can personalize every interaction.
• Use macros that adapt based on customer segments, like VIP status, product interest, or past issues.
• Focus on relevance over volume: one well-timed, tailored message converts better than a generic one.

2. The power of onboarding calls

What do you do when your hero product needs a cultural shift as much as it needs installation instructions? If you’re TUSHY, you send in your “Poop Gurus.”

Ren Fuller-Wasserman, Senior Director of CX at TUSHY, shared how her team launched a scrappy, free CX-led service that has now become a legendary video install program to help customers set up their bidets.

The real value wasn’t just tech support. As Ren put it, “It wasn’t about the actual install process, it was the encouragement they needed to change culture.” These calls sparked deeply personal moments (yes, even with cats and toddlers wandering in) and created the kind of emotional connection customers never forget.

Today, that service has evolved into a $15 paid add-on at checkout, and the customers who use it have significantly boost LTV and retention. It’s a masterclass in turning support moments into revenue through genuine human connection.

Steal this strategy

• Identify a product or feature your customers often hesitate to use, install, or fully understand.
• Offer free, low-lift onboarding calls via Zoom or Google Meet to guide them through setup or usage.
• Track LTV, CSAT, or repeat purchase rates for those who opt in.
• If it drives results, package it as a paid add-on at checkout or use it to surprise and delight key segments.
• Use simple tools like Calendly and Typeform to automate scheduling and reduce lift on your team.

3. When in doubt, pick up the phone

Phone support is back, and it’s becoming one of the most effective ways to turn conversations into conversions.

Ren from TUSHY swears by it. Her team uses customer phone numbers from abandoned carts to reach out directly. “You can send a hundred emails,” she said, “but a voicemail from a real person cuts through the noise.” Even if customers don’t answer, the fact that a brand called is memorable, and often enough to drive them back to checkout.

Max Wallace, the Director of CX Tommy John echoed the value of voice. His team recently implemented Gorgias Voice, using it to track conversion rates by agent. That visibility helps them identify what top performers are doing differently and replicate it across the team. “By the end of a tough call, customers often apologize for how they started. You can’t get that kind of de-escalation over email.”

In a world where inboxes are crowded and chat fatigue is real, a real voice builds real trust and real revenue.

Steal this strategy

• Start small: offer limited phone hours once your chat and email support are dialed in.
• Use phone strategically—for abandoned cart outreach, stuck tickets, or VIP follow-ups.
• Track call outcomes with tools like Gorgias Voice to see which agents are converting.
• Train agents to de-escalate and personalize through roleplaying or AI-based call simulations. 

Pro Tip: Don’t rush into phone if your other channels aren’t dialed in. “Master email and chat first. Then, start with limited phone hours. Taste it before scaling it,” said Armani Taheri, the co-founder of TalentPop. 

4. Trust your team to use their judgment

For Max at Tommy John, revenue-driving support starts with two things: deep product knowledge and the freedom to bend the rules.

“We have five different fabrics for men’s underwear alone,” Max shared. To help customers choose the right one, agents need firsthand experience. That’s why Tommy John sends new products directly to the support team, so they can offer real, personalized recommendations like “Try Second Skin instead of Cool Cotton.”

But product knowledge is only half the equation. The other half is empowering agents to make judgment calls. Tommy John’s “Best Pair Guarantee” allows customers to try a product and get a refund or replacement if it’s not the right fit. 

Agents are trained to prioritize retention, offering replacements instead of refunds, recommending better-suited products, and using their own discretion to keep customers happy.

As Max put it, “We don’t have really strict policies… we want them to use their best judgment.” That confidence translates into smoother resolutions, more cross-sells, and customers who stick around.

Steal this strategy

• Send new or popular products to your CX team so they can speak from firsthand experience.
• Build simple product cheat sheets or comparison guides to help agents make tailored recommendations.
• Give agents clear guidelines—but also the freedom to make judgment calls when it comes to refunds, replacements, or policy exceptions.
• Let your team know it’s okay to “bend the rules” if it means keeping a customer happy.
• Track outcomes like retention and CSAT to show how empowered agents directly impact loyalty and LTV.

5. Training teams to sell without the push

How do you train outsourced agents to drive revenue, without sounding like a sales team? According to Armani Taheri of TalentPop, it starts with confidence and context.

“You have to tailor-fit the training approach to each brand,” he explained. That means grounding agents in product knowledge, tone of voice, and customer journey before they ever interact with a shopper.

One of the most effective tactics is roleplaying. Armani’s team uses both live roleplays and AI-powered chat simulations to prepare agents for real conversations, pre-sales, post-sales, and everything in between. Tools like Replit and Lovable help create lightweight, brand-specific training environments agents can practice in at their own pace.

The goal isn’t to turn CX reps into hard sellers. It’s to give them the confidence and consistency to recognize revenue opportunities, and act on them in a natural, helpful way.

Steal this strategy

• Start with the basics: make sure agents understand your product, tone of voice, and customer journey.
• Roleplay low-pressure scenarios, then layer in more complex ones.
• Try AI-powered training tools like Replit or Lovable to create brand-specific simulations agents can practice anytime.
• Emphasize helpfulness over selling: coach agents to spot buying signals and offer value, not push products.
• Review transcripts together to highlight great conversations and show how small shifts lead to better outcomes.

Tools to power your flywheel

Ready to turn your CX team into a revenue engine? Here are some of the tools mentioned by the panelists that help make it happen:

• Gorgias Voice: Track revenue by agent, spot top performers, and improve conversion rates across the team.
• Flip CX: Automate common phone interactions with AI-powered voice support.
• Kixie: Drop voicemails, integrate with Klaviyo and Shopify, and build smart call queues for abandoned cart outreach.
• Calendly + Typeform: Scrappy, low-lift tools for scheduling paid or free support calls that drive LTV.

Whether you're scaling phone support or experimenting with post-purchase outreach, the right tools make the flywheel spin faster.

Your CX team might be your best-kept sales secret

They’re on the front lines with your most engaged customers, answering questions, easing doubts, and uncovering what really drives purchases. With the right tools and training, they resolve tickets and help close the sale.

With tools like Gorgias Voice, it’s easier than ever to connect the dots between conversations and conversions.

Want to see how your CX team can help drive growth?

Book a demo to see how Gorgias Voice powers sales through support.

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