Great news! Today, we're announcing a new integration with LoyaltyLion. LoyaltyLion is a digital loyalty framework that gives ecommerce stores innovative ways to engage and retain customers.
Our mutual customer Darn Good Yarn uses it to successfully increase customer retention. When they switched from Freshdesk to Gorgias to manage customer support, they wanted to leverage their loyalty program for customer support.
We used their feedback to build the integration with LoyaltyLion, which they have been using for a couple months in beta. Today, we're excited to make it available to all our users.
What is the LoyaltyLion integration?
Here are some of the benefits of this integration:
- Display how many points a customer has when they contact your support team
- When you respond to customer support requests, award loyalty points to customers directly in Gorgias
- Include the customer's personal referral url in your responses. This way, if they are happy about your support, they'll refer their friends to your store.
Overall, this allows your team to use your loyalty program for customer service.
"We love being able to issue our customers loyalty points directly from Gorgias! It's a great way to boost efficiency and also customer retention."
Chloe Kesler, Customer Support manager at Darn Good Yarn
How can I use the LoyaltyLion Integration?
The integration is immediately available on your Gorgias account. If you don't have an account, you can create one here. Then, follow the instructions in our documentation and you can get started!
