Gorgias was built around Shopify from the start. Use 35+ Shopify variables to personalize responses faster. Experience maximum efficiency with Rules that auto-tag, route, or prioritize tickets, and 100+ ecommerce integrations.
Want to connect Shopify with Salesforce Service Cloud? You’ll need an unofficial, third-party app for that. Salesforce wants you to keep everything in their system—limiting brands with complex tech stacks.
Gorgias AI Agent is user-friendly and intuitive. It learns from your Help Center and internal policies—no coding required. Then, watch as it resolves up to 60% of conversations from email and chat.
Salesforce Service Cloud doesn’t have true conversational AI. You’ll have to call your developers and admins to build, test, and activate basic automations.
AI Agent handles the entire shopping journey. It chats with shoppers in real time, suggests the right products, applies discounts, and clears up hesitations before checkout.
Salesforce Service Cloud has no equivalent. No AI-powered product recommendations. No dynamic discounts. No toolkit to capture revenue from 1:1 conversations.
Gorgias offers flexible and transparent pricing, starting at $10/month. We charge by ticket—not user—so no matter the size of your CX team, every agent can deliver support.
Salesforce Service Cloud complicates plans with fees for everything—from agents, licenses, and bots to basic features like chat and AI.
The Gorgias experience is intuitive. Get things done fast in an easy-to-navigate UI, and create new automations, macros, views, and Help Center content without tech support.
With Salesforce Service Cloud, expect onboarding to be slow. Its cluttered interface can be confusing for CX teams. Need custom settings? You’ll need to bring in developers.