Gorgias vs.

Salesforce

Salesforce Service Cloud, assembly required.

Spend less time setting up on Salesforce Service Cloud and get a head start with Gorgias, the platform made for ecommerce brands.
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4.6 G2
4.3 Shopify App Store
4.1 Trustpilot
Join leading brands who switched to Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Salesforce Service Cloud

Shopify
AI
Sales
Price
Easy to Use
Shopify

Made for Shopify brands

Gorgias was built around Shopify from the start. Use 35+ Shopify variables to personalize responses faster. Experience maximum efficiency with Rules that auto-tag, route, or prioritize tickets, and 100+ ecommerce integrations.

‍

Want to connect Shopify with Salesforce Service Cloud? You’ll need an unofficial, third-party app for that. Salesforce wants you to keep everything in their system—limiting brands with complex tech stacks.

AI

AI that’s as helpful as your agents

Gorgias AI Agent is user-friendly and intuitive. It learns from your Help Center and internal policies—no coding required. Then, watch as it resolves up to 60% of conversations from email and chat.

‍

Salesforce Service Cloud doesn’t have true conversational AI. You’ll have to call your developers and admins to build, test, and activate basic automations.

Sales

AI that knows how to sell 24/7

AI Agent handles the entire shopping journey. It chats with shoppers in real time, suggests the right products, applies discounts, and clears up hesitations before checkout.

‍

Salesforce Service Cloud has no equivalent. No AI-powered product recommendations. No dynamic discounts. No toolkit to capture revenue from 1:1 conversations.

Price

Simple and affordable pricing

Gorgias offers flexible and transparent pricing, starting at $10/month. We charge by ticket—not user—so no matter the size of your CX team, every agent can deliver support.

‍

Salesforce Service Cloud complicates plans with fees for everything—from agents, licenses, and bots to basic features like chat and AI.

Easy to Use

Ready to use out of the box

The Gorgias experience is intuitive. Get things done fast in an easy-to-navigate UI, and create new automations, macros, views, and Help Center content without tech support.

‍

With Salesforce Service Cloud, expect onboarding to be slow. Its cluttered interface can be confusing for CX teams. Need custom settings? You’ll need to bring in developers.

‍

Shopify
Made for Shopify brands

Gorgias was built around Shopify from the start. Use 35+ Shopify variables to personalize responses faster. Experience maximum efficiency with Rules that auto-tag, route, or prioritize tickets, and 100+ ecommerce integrations.

‍

Want to connect Shopify with Salesforce Service Cloud? You’ll need an unofficial, third-party app for that. Salesforce wants you to keep everything in their system—limiting brands with complex tech stacks.

cta image 1
AI
AI that’s as helpful as your agents

Gorgias AI Agent is user-friendly and intuitive. It learns from your Help Center and internal policies—no coding required. Then, watch as it resolves up to 60% of conversations from email and chat.

‍

Salesforce Service Cloud doesn’t have true conversational AI. You’ll have to call your developers and admins to build, test, and activate basic automations.

cta image 1
Sales
AI that knows how to sell 24/7

AI Agent handles the entire shopping journey. It chats with shoppers in real time, suggests the right products, applies discounts, and clears up hesitations before checkout.

‍

Salesforce Service Cloud has no equivalent. No AI-powered product recommendations. No dynamic discounts. No toolkit to capture revenue from 1:1 conversations.

cta image 1
Price
Simple and affordable pricing

Gorgias offers flexible and transparent pricing, starting at $10/month. We charge by ticket—not user—so no matter the size of your CX team, every agent can deliver support.

‍

Salesforce Service Cloud complicates plans with fees for everything—from agents, licenses, and bots to basic features like chat and AI.

cta image 1
Easy to Use
Ready to use out of the box

The Gorgias experience is intuitive. Get things done fast in an easy-to-navigate UI, and create new automations, macros, views, and Help Center content without tech support.

‍

With Salesforce Service Cloud, expect onboarding to be slow. Its cluttered interface can be confusing for CX teams. Need custom settings? You’ll need to bring in developers.

‍

cta image 1
See how Gorgias provides brands with the support they need to serve their customers

Hear directly from the brands

Read case study↗
We save $100k/year
We used to use Salesforce but Gorgias integrates much better with Shopify and other ecommerce tools. While Salesforce needed heavy development, Gorgias connected to our entire stack with just a few clicks. Our team can now manage workflows without needing custom development — we save $100k/year by switching.
Emily McEnany
,
Senior CX Manager
at
Dr. Bronner's
Read case study↗
Capabilities ahead of the competition
“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”
Tosha Moyer
,
Senior Customer Experience Manager
at
Psycho Bunny
Read case study↗
AI Agent goes beyond support
"With Penelope [our AI Agent] on board, we’re turning customer support from a cost center to a revenue generator."
Gabrielle McWhirter
,
CX Operations Lead
at
Pepper

Gorgias outperforms Salesforce Service Cloud across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than Salesforce Service Cloud
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0/5
Shopify Rating
0/5
Trustpilot Score
0/5
G2 Ease of Setup
0/10
Shopify Rating
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G2 Ease of Setup
Trustpilot Score
0/5
0/5
0/10
0/5
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0/5
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0/5
Shopify Rating
0/5
G2 Score
0/5
G2 Ease of Setup
0/10
Trustpilot Score
0/5
Shopify Rating
0/5
G2 Score
0/5
G2 Ease of Setup
0/10
Trustpilot Score
0/5
Ready to get started?
Start Free TrialBook a Demo

Hear directly from the brands

Read case study ↗
We save $100k/year
We used to use Salesforce but Gorgias integrates much better with Shopify and other ecommerce tools. While Salesforce needed heavy development, Gorgias connected to our entire stack with just a few clicks. Our team can now manage workflows without needing custom development — we save $100k/year by switching.
Emily McEnany
,
Senior CX Manager
at
Dr. Bronner's
Read case study ↗
Capabilities ahead of the competition
“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”
Tosha Moyer
,
Senior Customer Experience Manager
at
Psycho Bunny
Read case study ↗
AI Agent goes beyond support
"With Penelope [our AI Agent] on board, we’re turning customer support from a cost center to a revenue generator."
Gabrielle McWhirter
,
CX Operations Lead
at
Pepper
See how Gorgias provides brands with the support they need to serve their customers

What’s the difference between Gorgias and Salesforce?

Tell me more about how Gorgias’s AI outperforms Zendesk
Gorgias
Salesforce
Conversational AI in email
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Conversational AI in chat
–
Pre-built AI Actions 
–
Available across all plans 
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Dedicated AI implementation team
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Transparent, usage-based pricing
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What about key ecommerce integrations?
Gorgias
Salesforce
Recharge
–
Klaviyo
–
Attentive
–
Yotpo
–
Smile.io
–
Loop Returns
–
NetSuite
–
How do Gorgias Shopify Workflows compare to Zendesk?
Gorgias
Salesforce
Customize sidebar with customer data
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Perform actions in the ticket view
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Embed customer data in canned responses
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Embed actions in canned responses
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Shopify variables within Rules
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Let your AI Agent update Shopify
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Let customer easily Track orders
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Nail pre-sales with discount codes, stock levels, and visual product links
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Drive revenue with campaigns targeted using Shopify data
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Show CX’s impact with revenue reports
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How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?
Gorgias
Salesforce
Service level agreements (SLAs)
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Custom ticket fields
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Basic KPIs (FRT, RT, CSAT, etc)
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Average handle time 
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Revenue generated from support 
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Ticket Intent trends 
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Custom reporting 
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Talk to me about pricing.
Gorgias
Salesforce
Helpdesk pricing model
Per ticket
Per user seat
Per ticket
–
Entry price 
$10/month
25
–
AI pricing model
Per resolution
–
Price
$0.50-$1/resolution
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Unlimited users
–
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Anything else I should know?
Gorgias
Salesforce
Generate articles from past tickets with AI 
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Publish interactive scripted automations on your website
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Offer Order Management portals on your website
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Offers Help Center and Contact Form
–
Join the 15,000+ brands that use Gorgias every day
Start Free TrialBook a demo
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