Gorgias vs.

Salesforce

Salesforce Service Cloud, assembly required.

Spend less time setting up on Salesforce Service Cloud and get a head start with Gorgias, the platform made for ecommerce brands.

Start free trial Book a demo

Join leading brands who switched to Gorgias

Read case study

Why Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Salesforce Service Cloud

Made for Shopify brands

Gorgias was built around Shopify from the start. Use 35+ Shopify variables to personalize responses faster. Experience maximum efficiency with Rules that auto-tag, route, or prioritize tickets, and 100+ ecommerce integrations.

Want to connect Shopify with Salesforce Service Cloud? You’ll need an unofficial, third-party app for that. Salesforce wants you to keep everything in their system—limiting brands with complex tech stacks.

AI that’s as helpful as your agents

Gorgias AI Agent is user-friendly and intuitive. It learns from your Help Center and internal policies—no coding required. Then, watch as it resolves up to 60% of conversations from email and chat.

Salesforce Service Cloud doesn’t have true conversational AI. You’ll have to call your developers and admins to build, test, and activate basic automations.

AI that knows how to sell 24/7

AI Agent handles the entire shopping journey. It chats with shoppers in real time, suggests the right products, applies discounts, and clears up hesitations before checkout.

Salesforce Service Cloud has no equivalent. No AI-powered product recommendations. No dynamic discounts. No toolkit to capture revenue from 1:1 conversations.

Simple and affordable pricing

Gorgias offers flexible and transparent pricing, starting at $10/month. We charge by ticket—not user—so no matter the size of your CX team, every agent can deliver support.

Salesforce Service Cloud complicates plans with fees for everything—from agents, licenses, and bots to basic features like chat and AI.

Ready to use out of the box

The Gorgias experience is intuitive. Get things done fast in an easy-to-navigate UI, and create new automations, macros, views, and Help Center content without tech support.

With Salesforce Service Cloud, expect onboarding to be slow. Its cluttered interface can be confusing for CX teams. Need custom settings? You’ll need to bring in developers.

‍

Feature Comparison

What’s the difference between Gorgias and Salesforce?

What is the difference between Gorgias and Zendesk AI?

Gorgias

Salesforce

Conversational AI in email

–

Conversational AI in chat

–

Pre-built AI Actions

–

Available across all plans

–

Dedicated AI implementation team

–

Transparent, usage-based pricing

–

Which ecommerce tools do Gorgias and Zendesk integrate with?

Gorgias

Salesforce

Recharge

–

Klaviyo

–

Attentive

–

Yotpo

–

Smile.io

–

Loop Returns

–

NetSuite

–

Can Gorgias and Zendesk integrate with Shopify?

Gorgias

Salesforce

Customize sidebar with customer data

–

Perform actions in the ticket view

–

Embed customer data in canned responses

–

Embed actions in canned responses

–

Shopify variables within Rules

–

Let your AI Agent update Shopify

–

Let customer easily Track orders

–

Nail pre-sales with discount codes, stock levels, and visual product links

–

Drive revenue with campaigns targeted using Shopify data

–

Show CX’s impact with revenue reports

–

How do reporting and analytics differ between Gorgias and Zendesk?

Gorgias

Salesforce

Service level agreements (SLAs)

–

Custom ticket fields

–

Basic KPIs (FRT, RT, CSAT, etc)

–

Average handle time

–

Revenue generated from support

–

Ticket Intent trends

–

Custom reporting

–

How do Gorgias and Zendesk differ in cost?

Gorgias

Salesforce

Helpdesk pricing model

Per ticket

Per user seat

Per ticket

–

Entry price

$10/month

–

AI pricing model

Per resolution

–

Price

$0.50-$1/resolution

–

Unlimited users

–

How do Gorgias and Zendesk differ for self-service and knowledge management?

Gorgias

Salesforce

Generate articles from past tickets with AI

–

Publish interactive scripted automations on your website

–

Offer Order Management portals on your website

–

Offers Help Center and Contact Form

–

Our Customers

Hear directly from the brands

We save $100k/year

We used to use Salesforce but Gorgias integrates much better with Shopify and other ecommerce tools. While Salesforce needed heavy development, Gorgias connected to our entire stack with just a few clicks. Our team can now manage workflows without needing custom development — we save $100k/year by switching.

Emily McEnany

Senior CX Manager

Dr. Bronner's

Read case study ↗

Capabilities ahead of the competition

“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”

Tosha Moyer

Senior Customer Experience Manager

Psycho Bunny

Read case study ↗

AI Agent goes beyond support

"With Penelope [our AI Agent] on board, we’re turning customer support from a cost center to a revenue generator."

Gabrielle McWhirter

CX Operations Lead

Pepper

Read case study ↗

See how Gorgias provides brands with the support they need to serve their customers