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"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
Zoom Virtual Agent is a conversational artificial intelligence (AI) and chatbot solution that works around-the-clock on multiple customer support channels to deliver fast and personalized customer experiences, reduce call volumes to human agents, and drive significant operational efficiencies.
Higher SSR without needing assistance from customer service representatives through the implementation of knowledge bases.
Seamless user experience and support between a user and a product or service. It ensures that users can easily achieve what is needed.
Users can reach out for help or guidance at any time, regardless of the time zone ensuring that users have access to prompt assistance whenever they encounter issues.
