Ecommerce Content for Merchants

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New Arrivals

April 27, 2021

The Ecommerce Guide to Pre Sales Support

Pre-sales support can grow your business by providing prospective customers with fast answers that positively influence their buying decisions.

April 23, 2021

Phone Support

How to increase your ticket resolution time by 34% with phone support

Gorgias customers offering phone support for their ecommerce stores have faster first response times and ticket resolution times. Here’s how they do it.

April 14, 2021

Integrations

Increase Retention and Reward Your Super Fans with Yotpo + Gorgias

With Gorgias and Yotpo, you can now quickly customize customer conversations based on their previous product reviews, making it easy to reward super fans or win back customers after a negative review.

April 8, 2021

Social Media

9 Tips to Improve Customer Service on Instagram

Are you feeling lost with comments, mentions, direct messages from your customers on Instagram? Then, it’s time to use these 9 useful tips to improve your Instagram customer service experience.

April 6, 2021

Social Media

How to Write the Perfect Answer to Social Comments

Social media customer service is tricky. If you respond to comments formally and robotically, you risk harming your brand’s perception and alienating customers. But if you infuse too much personality, your words might be misunderstood.

April 2, 2021

Ecommerce Growth Tactics

What is Gross Merchandise Value (GMV) and How to Increase It?

Gross Merchandise Value (GMV) is a useful metric to monitor when running an ecommerce site. Traditionally, it’s one of the first numbers online merchants try to improve sales. It sounds simple enough: If you increase GMV, you’ll make more money, right? Not so fast.

March 29, 2021

Customer Support

How to Respond to Customer Complaints & Win Customers Over

Learn how to respond to customer complaints across all channels and get simple, effective response scripts.

March 17, 2021

Customer Service

27 Customer Service Scripts for Ecommerce Companies

Use these customer service scripts to help you systematize the way that you respond to customer inquiries.

March 16, 2021

Social Media

How to Implement Instagram Influencer Marketing for Ecommerce

Think about using Instagram influencer marketing for your ecommerce store? This guide will give you everything you need to get started.

March 15, 2021

Customer Experience

6 Tips to Deliver an Outstanding Post-Checkout Experience

Just because you’ve made the sale doesn’t mean the work is done. Before you pat yourself on the back review our list of the six things to consider if you want to transform your post-checkout experience from good to great.

15 Customer Support Metrics for Ecom Companies (& How to Improve Them)

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The Ecommerce Guide to Pre Sales Support

How to increase your ticket resolution time by 34% with phone support

Increase Retention and Reward Your Super Fans with Yotpo + Gorgias

9 Tips to Improve Customer Service on Instagram

How to Write the Perfect Answer to Social Comments

What is Gross Merchandise Value (GMV) and How to Increase It?

How to Respond to Customer Complaints & Win Customers Over

27 Customer Service Scripts for Ecommerce Companies

How to Implement Instagram Influencer Marketing for Ecommerce

6 Tips to Deliver an Outstanding Post-Checkout Experience