Forecasting customer service volume for Q4 has always been challenging. But e-commerce growth due to Covid, along with logistics nightmares that are happening, makes forecasting even harder.
While scaling your ecommerce business, there’s going to be a time where you and your team members are feeling overwhelmed by support tickets - especially during Black Friday, Cyber Monday and the Holidays.
Customer support is tough during the best times, it's even harder during BFCM. Here's how you can keep it exceptional.
As a business owner, your main mission is to grow your business. There’s no better time to be an ecommerce store owner. You just need to play your cards right.
Catch the replay of our fourth episode of Vested Interest, where three real ecommerce brands pitch three real investors for a guaranteed, private call to help secure funds for BFCM, and scale their operations.
Dealing with angry customer emails can be tough. Here are some tactics to make it better.
One of the major advantages of BigCommerce is the high number of API calls you have access to. Here are some ways you can use them.
Scaling DTC and retail sales is a challenge for businesses of all sizes. Hint CEO Kara Goldin shares her
The Gorgias community and CEO shares how to launch your live chat in under two weeks.