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FeatureD
August 17, 2021
Instagram

New integration: Manage Instagram messages from Gorgias

Connect your Instagram account to Gorgias to manage messages, comments, and mentions and never miss a chance to engage with your shoppers.

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New Arrivals
June 10, 2021
Gorgias

It’s Official: Gorgias is Now SOC 2 Type II Certified

We're thrilled to announce our SOC 2 Type II certification as part of our ongoing commitment to providing you the highest level of security assurance.

June 9, 2021
Apps

Be there for your customers 24/7 with Ada + Gorgias

Provide personalized interactions around the clock for your customers and boost your bottom line - all without increasing headcount.

June 8, 2021
Customer Experience

How to Keep Online Shoppers Happy: Your Guide to Ecom Customer Satisfaction

Ecommerce customer satisfaction is multifaceted. Customers need to fall in love with your products, your brand, but also your customer support.

June 1, 2021
Social Media

How to Track and Monitor Social Mentions

Tracking and monitoring social mentions is a great way to identify customers who talk about you on social media, showcase your excellent customer service, and manage your brand reputation. Read on to learn how.

May 24, 2021
Phone Support

4 benefits of adding phone support to your ecommerce store

Exceptional brands use phone support to deliver faster customer support and personalized experiences. Here's how it can benefit your store.

May 2, 2021
Social Media

9 Instagram Comment Ideas for Online Businesses

Have you ever encountered a situation when you didn't know how to respond to a customer's Instagram comment? If yes, this post will give you some ideas to handle it effectively.

April 27, 2021
Sales

The Ecommerce Guide to Pre Sales Support 

Pre-sales support can grow your business by providing prospective customers with fast answers that positively influence their buying decisions.

April 23, 2021
Phone Support

How to increase your ticket resolution time by 34% with phone support

Gorgias customers offering phone support for their ecommerce stores have faster first response times and ticket resolution times. Here’s how they do it.

April 14, 2021
Integrations

Increase Retention and Reward Your Super Fans with Yotpo + Gorgias

With Gorgias and Yotpo, you can now quickly customize customer conversations based on their previous product reviews, making it easy to reward super fans or win back customers after a negative review.

April 8, 2021
Social Media

9 Tips to Improve Customer Service on Instagram

Are you feeling lost with comments, mentions, direct messages from your customers on Instagram? Then, it’s time to use these 9 useful tips to improve your Instagram customer service experience.

Helping independent ecommerce brands provide an outstanding customer service experience.

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