We're thrilled to announce our SOC 2 Type II certification as part of our ongoing commitment to providing you the highest level of security assurance.
Provide personalized interactions around the clock for your customers and boost your bottom line - all without increasing headcount.
Ecommerce customer satisfaction is multifaceted. Customers need to fall in love with your products, your brand, but also your customer support.
Tracking and monitoring social mentions is a great way to identify customers who talk about you on social media, showcase your excellent customer service, and manage your brand reputation. Read on to learn how.
Exceptional brands use phone support to deliver faster customer support and personalized experiences. Here's how it can benefit your store.
Have you ever encountered a situation when you didn't know how to respond to a customer's Instagram comment? If yes, this post will give you some ideas to handle it effectively.
Pre-sales support can grow your business by providing prospective customers with fast answers that positively influence their buying decisions.
Gorgias customers offering phone support for their ecommerce stores have faster first response times and ticket resolution times. Here’s how they do it.
With Gorgias and Yotpo, you can now quickly customize customer conversations based on their previous product reviews, making it easy to reward super fans or win back customers after a negative review.