The automation add-on automates simple, repetitive inquiries to give customers instant answers and free your agents to focus on higher-value interactions.
Transactional email have 3-4 times higher open rates than regular emails. In this post we share three ways to use them to drive additional revenue.
The most successful brands don’t just chase new customers, they provide great customer experiences. Read our future-proof ecommerce growth tactics.
These top ecommerce shipping solutions will help you optimize your customer experience and make order fulfillment less of an expensive hassle.
Actionable advice, plus real examples, for how to make your brand’s post-purchase experience more customer-centric, drive loyalty, and boost revenue.
Review the best live chat apps for Shopify, the top features influencing these customer service offerings, and their benefits to your business.
Proactive customer service helps set customer expectations, create more opportunities for positive interactions, and saves time for busy support teams.
Ecommerce automation is when businesses implement tools to replace manual processes. Here are the benefits of automating tasks for your business.
Review the most up-to-date list of live chat statistics and assess whether to make the leap into live chat customer service.
Compare the strengths and weaknesses of live chat and chatbots and determine whether one (or both) is right for your customer service needs.
Average response time or ART is the average time a customer has to wait for a response.
Are you bombarded with repetitive and low-impact inquiries? Here are four tactics to help you deflect these tickets and free up time for your agents.
Learn how you can generate revenue by sending direct messages to new followers on Instagram.
PS Macros give you the opportunity for a subtle marketing tactic that can increase your revenue by at least 1%.
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