Ecommerce Content for Merchants

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New Arrivals

October 12, 2020

Forecast Customer Service for Q4 and Beyond

Forecasting customer service volume for Q4 has always been challenging. But e-commerce growth due to Covid, along with logistics nightmares that are happening, makes forecasting even harder.

October 11, 2020

Integrations

Loop X Gorgias: The Key To Reducing Return-Related Questions

While scaling your ecommerce business, there’s going to be a time where you and your team members are feeling overwhelmed by support tickets - especially during Black Friday, Cyber Monday and the Holidays.

October 6, 2020

BFCM

Your Quick Guide to Exceptional BFCM Support

Customer support is tough during the best times, it's even harder during BFCM. Here's how you can keep it exceptional.

September 30, 2020

Ecommerce Growth Tactics

13 Powerful Ecommerce Growth Tips for Small Business Looking to Soar

As a business owner, your main mission is to grow your business. There’s no better time to be an ecommerce store owner. You just need to play your cards right.

September 30, 2020

Vested Interest

Vested Interest Episode 4 Replay (Spoilers) - Three Ecommerce Brands Compete For A Real Call With Investors

Catch the replay of our fourth episode of Vested Interest, where three real ecommerce brands pitch three real investors for a guaranteed, private call to help secure funds for BFCM, and scale their operations.

September 22, 2020

Customer Support

How Exceptional Copy Can Help Your Support Team Deal with Angry Customers Over Email

Dealing with angry customer emails can be tough. Here are some tactics to make it better.

September 17, 2020

BigCommerce

What Can You Do With All Those BigCommerce API Calls?

One of the major advantages of BigCommerce is the high number of API calls you have access to. Here are some ways you can use them.

September 17, 2020

Customers

Keeping Retailers and DTC Consumers Happy

Scaling DTC and retail sales is a challenge for businesses of all sizes. Hint CEO Kara Goldin shares her

September 16, 2020

Live Chat

Podcast - Launching Live Chat In Two Weeks & How to Make it Exceptional

The Gorgias community and CEO shares how to launch your live chat in under two weeks.

September 15, 2020