Pre-sales support can grow your business by providing prospective customers with fast answers that positively influence their buying decisions.
Gorgias customers offering phone support for their ecommerce stores have faster first response times and ticket resolution times. Here’s how they do it.
With Gorgias and Yotpo, you can now quickly customize customer conversations based on their previous product reviews, making it easy to reward super fans or win back customers after a negative review.
Are you feeling lost with comments, mentions, direct messages from your customers on Instagram? Then, it’s time to use these 9 useful tips to improve your Instagram customer service experience.
Social media customer service is tricky. If you respond to comments formally and robotically, you risk harming your brand’s perception and alienating customers. But if you infuse too much personality, your words might be misunderstood.
Gross Merchandise Value (GMV) is a useful metric to monitor when running an ecommerce site. Traditionally, it’s one of the first numbers online merchants try to improve sales. It sounds simple enough: If you increase GMV, you’ll make more money, right? Not so fast.
Learn how to respond to customer complaints across all channels and get simple, effective response scripts.
Use these customer service scripts to help you systematize the way that you respond to customer inquiries.
Think about using Instagram influencer marketing for your ecommerce store? This guide will give you everything you need to get started.