How Flying Embers reduced their customer ticket resolution time while maintaining a personal touch

CHALLENGE: As Flying Embers pivoted to DTC over the last year, they needed help getting their site, martech stack and acquistion strategy up and running quickly and efficiently.

SOLUTION: Partner with Lunar Solar Group to put everything in motion, and use Gorgias to centralize customer inquiries across apps in order to deliver exceptional, personalized customer service.

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55%
decrease in resolution time

Watch the above video to learn more about how Flying Embers partnered with Lunar Solar Group and Gorgias to get their DTC store and strategy off the ground quickly and efficiently.

Lunar Solar Group works closely with the Flying Embers team on their paid advertising strategy and execution, as well as their CRM, helping them to focus on the acquisition and retention of new customers. A critical part of that strategy is having excellent customer service - which is why they recommended Gorgias. Flying Embers utilizes macros, urgent tags, and Gorgias' deep Shopify integration to increase their efficiency and decrease their response time by 55%.

“Lunar Solar helped us get off the ground and running for our DTC business across email, web, and ads ... it was great to have a one stop partner to handle all our needs.”
Brandon Ancier, Growth & Business Intelligence, Flying Embers

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