Turn FAQs into full carts with intelligent AI-powered upsells and cross-sells 

Your CX team’s top priority isn’t to sell, but it is Shopping Assistant’s.

Agents are focused on enhancing the customer experience, building strong relationships, and resolving complex issues with empathy and understanding.  

Sometimes pushing a sale (or an upsell) isn’t natural or comfortable for CX teams. That’s where Shopping Assistant can step in and unabashedly take over. 

Gorgias customers using Shopping Assistant see an average 10% increase in AOV.

Shopping Assistant is your always-on salesperson that helps to:

• Increase cart size by cross-selling with complementary recommendations  

• Drive up AOV with upsells by highlighting premium, higher price point options
• Recommend product bundles or matching sets to drive basket size up

None of this comes at the expense of a great customer experience, though. Shopping Assistant isn’t spamming customers with your entire Shopify product catalog. 

📧 Get access to industry-specific AI Guidance templates that you can start using today. ‍

Shopping Assistant takes specific shopper details into account to make intelligent recommendations. It upsells and cross-sells based on:

• Past purchases
• Current cart items
• Conversation details, such as follow-up questions and preferences 

Gorgias’s Shopping Assistant maximizes AOV without sacrificing the customer experience.