Stop waiting for customers to come to you with proactive customer engagement

Most brands still treat CX like a post-purchase support function. But pre-sales conversations are the growth level that most ecommerce teams haven’t tapped yet. 

Shopping Assistant helps you proactively engage with shoppers before they turn to your live chat or email. Think: a sales associate greeting a customer in-store and asking if they have any questions. 

With Shopping Assistant, you can leverage three customer engagement features that increase the number of one-to-one conversations. And every conversation is a sales opportunity. 

📧 Want to see each customer engagement feature in action? Get the full video walkthrough.

Remind customers that help is available with the Ask Anything Input

You’ve optimized your product pages, A/B tested hero banners, and refined your flows. But 50% of shoppers will abandon a purchase if they can’t get a fast answer to a question. 

That’s not a CX problem. That’s lost revenue. 

Step one in capturing that revenue is giving customers an obvious place to ask questions in the first place, whether it’s their first visit or they are a loyal repeat customer. 

Shopping Assistant makes this possible with the Ask Anything Input—a floating query bar designed to invite shoppers to engage with AI Agent proactively. 

Trigger tailored AI-powered prompts on every search

Sometimes shoppers know exactly what they’re looking for, but other times they just have a general idea. That’s typically when they take to your website’s search bar and enter some relevant keywords related to what they’re in the market for.

Now you know exactly what they’re looking for. That gives you valuable information to reach out again and personalize the experience. 

Shopping Assistant sends automated, AI-driven messages based on what the user searches for. For example, it can promote limited-time offers, answer questions, or guide purchase decisions based on the search content. 

Once a shopper shows intent through a search, Shopping Assistant can step in and recommend relevant products based on real-time context. 

Make your product pages a conversion goldmine with Suggested Product Questions

Answer the questions customers didn’t even know they had. 

Shopping Assistant also unlocks Suggested Product Questions on each of your product pages. These are AI-generated prompts tailored to the visitor’s context, like their browsing history, cart activity, and purchase intent. 

These smart conversation starters are extremely visible and work well to anticipate what customers might ask, before they even have time to type the question. 

For instance, after browsing this Essential Oil page for a couple of seconds, Shopping Assistant prompts the user with three questions:

• How often should I use this oil?
• Can this oil be used on sensitive skin?
• What are the benefits of this oil? 

All the shopper has to do from there is click on the question they want the answer to, and Shopping Assistant opens a conversation with a tailored response.