Blog

We reviewed the most common reasons customers abandon their carts. Here are 12 strategies you can use to reduce cart abandonment and increase conversion rate.

Great support hinges on an effective customer service training program. We’ll cover the basics of CX training, including the types that directly impact revenue.

Customer satisfaction is an important metric because it provides insight into data like customer loyalty and churn. Learn how to improve your CSAT score.

Customer service measurement proves your impact so you can advocate for your team and resources. Learn why it matters, how to measure it, and the top 12 KPIs.

Learn why it's important to measure customer service ROI, how to calculate ROI, and best practices to see a boost in ROI from customer service.

What if you could deflect a third of your support tickets without any agent interaction? With customer self-service and automation, it’s possible. Here's how.

Our guide on how ecommerce brands can use social media to develop a following, directly influence sales, and improve the customer experience.

Learn how to remove the "Powered by Shopify" section of your online store's footer with simple, step-by-step instructions.

What is ecommerce inventory management? Get tips for how to succeed and recommendations for top software.

Learn how email signature marketing can help boost brand awareness and can lead more traffic to your website.

Are you bombarded with repetitive and low-impact inquiries? Here are four tactics to help you deflect these tickets and free up time for your agents.

Learn how you can generate revenue by sending direct messages to new followers on Instagram.

PS Macros give you the opportunity for a subtle marketing tactic that can increase your revenue by at least 1%.