12 Essential Strategies for How To Reduce Cart Abandonment
We reviewed the most common reasons customers abandon their carts. Here are 12 strategies you can use to reduce cart abandonment and increase conversion rate.
The Support Leader's Guide to Better Customer Service Training
Great support hinges on an effective customer service training program. We’ll cover the basics of CX training, including the types that directly impact revenue.
9 Ways To Improve Your CSAT Score and Response Rate
Customer satisfaction is an important metric because it provides insight into data like customer loyalty and churn. Learn how to improve your CSAT score.
Key Indicators & Tips for Evaluating a Customer Service Program
Customer service measurement proves your impact so you can advocate for your team and resources. Learn why it matters, how to measure it, and the top 12 KPIs.
How to Measure & Improve Customer Service ROI
Learn why it's important to measure customer service ROI, how to calculate ROI, and best practices to see a boost in ROI from customer service.
How to Deflect Support Tickets & Raise Satisfaction with Customer Self-Service
What if you could deflect a third of your support tickets without any agent interaction? With customer self-service and automation, it’s possible. Here's how.
How To Use Social Media To Grow Your Ecommerce Business
Our guide on how ecommerce brands can use social media to develop a following, directly influence sales, and improve the customer experience.
How to Remove Powered by Shopify on Your Website (and What To Put Instead)
Learn how to remove the "Powered by Shopify" section of your online store's footer with simple, step-by-step instructions.
5 Types of Ecommerce Inventory Management (+ Tips and Tools)
What is ecommerce inventory management? Get tips for how to succeed and recommendations for top software.
Optimize Your CX and Deflect Empty-Calorie Tickets (4 Tactics)
Are you bombarded with repetitive and low-impact inquiries? Here are four tactics to help you deflect these tickets and free up time for your agents.
Proactively DM your Instagram Followers to Lift Revenue 4%
Learn how you can generate revenue by sending direct messages to new followers on Instagram.
Drive Sales at the Bottom of Support Emails with PS Macros
PS Macros give you the opportunity for a subtle marketing tactic that can increase your revenue by at least 1%.