Real stories from real brands with real results

70
agents using Gorgias Voice
"Having all our tickets centralized in Gorgias, whether from calls, emails, or SMS, lets us manage customer history seamlessly and deliver better service."
Jesse Straeter
CEO

How New Holland Rochester Has Boosted Efficiency for 70 Agents and Cut Phone Support Costs with Gorgias Voice

Other
No items found.
New Holland Rochester
98%
improvement in first response time
"On a given day, we might be on the phone with a customer, looking up a past order, checking for recent reviews, and then processing a return. Gorgias brings all of that into a simple, efficient interface instead of making our team work out of 5 different tools."
Tamara Dougherty
VP of Call Center and CX

How Boston Proper Automates 36% of Support Volume to Focus on Revenue-Generating Channels

Apparel and Fashion
AI Agent
Boston Proper
13%
revenue influenced by campaigns on peak days

How Kreyol Essence Used Convert to Create Emotional Shopping Journeys with Data

Consumer Goods
Convert
Kreyol Essence
Small-Mid Sized
USA
Zendesk
49 seconds
First Response Time
"Nowadays, people expect quick responses and rapid assistance. AI Agent is perfect to meet these expectations."
Sindi Melgar
Customer Service Manager

How Baby Gold Went from 0% to 20% Email Automation Rate in Two Weeks with AI Agent

Luxury Goods and Jewelry
AI Agent
Baby Gold
20+
upsells per week

How Obvi Generated More Than $22,000 in 2 Months by Adding Phone Support

Health, Wellness and Fitness
AI Agent
Flows
Aventus
3 minute
resolution time with AI Agent

How Jonas Paul Eyewear Transformed CX Into an Efficient Channel for Support, Loyalty, and Sales

Apparel and Fashion
AI Agent
Helpdesk
Jonas Paul Eyewear
Commercial
USA
Zendesk
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Hear directly from our customers

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager