Gorgias and Attentive Partnership

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September 18, 2019
Customer Service

Gorgias’ partnership with Attentive improves customer experiences and drives even more revenue for retail and e-commerce brands by allowing customer support teams to answer customers’ questions via text message. 

With this integration, retail and e-commerce brands on Shopify can ensure their customers are getting the best support experience possible, as customer support teams can now directly answer customers’ requests sent via text message. 

“We are thrilled to partner with Gorgias to empower our clients to directly and instantly resolve customer needs, resulting in more revenue,” said Jordan Sucher, Product Manager at Attentive. 

“We’ve found that Attentive clients who quickly respond to shoppers’ inquiries received via text messaging are driving 31% more spend from customers who receive replies vs. those who do not.”

How it works:

Brands can choose between automatically forwarding all messages to their customer support team, or having shoppers confirm they would like assistance.

  • Message forwarding: All text messages received from a customer are automatically forwarded to Gorgias so they can quickly assist the customer with their request.
  • Support confirmation: Help shoppers when they need it most: After a customer responds with a text message, they will be prompted to confirm they want a customer service representative for assistance.

“Our team at Gorgias is excited to expand our partnership with Attentive. Through this integration, we’re strengthening the relationship between brands and their consumers and empowering them to communicate more easily, quickly, and effectively, creating a more seamless mobile shopping experience”

  • Philippe Roireau, Head of Business Development & Partnerships at Gorgias.

Want to learn how to personalized mobile messaging can help your brand?

Request a demo with Attentive →  

Want to learn how to create your helpdesk in minutes? Request a demo with Gorgias → 

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