Announcing Gorgias’ Magento 2 Extension Launch

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February 3, 2020
on
Magento

You spoke and we listened. We’re excited to tell you that, we are ready to launch out of beta. Now, you can connect your Magento 2 store with your Gorgias account. Access your Gorgias and Magento data from one dashboard. 

The simplistic interface will enable you to display customers, orders, shipments, and credit memo data from your Magento eCommerce store next to your Gorgias support tickets. Learn more about the features you can take advantage of. 

Magento 2 support ticket system interface


Magento 2 users can leverage the benefits of Gorgias

Magento users now have access to the fundamental and performance-boosting advantages of the Gorgias help desk platform. 

  • Display Magento customer profiles next to your support tickets. 
  • View orders, shipments, and credit memos for each customer. 
  • Centralize all customer communications like email, live chat, and social messaging and comments in one place.  
  • Connect to Magento store and other third-party extensions to empower your support agents to reply to tickets quickly and within context. 
  • Leverage key automation features like phrase prediction or intent detection to create productive and revenue-generating conversations. 
  • Save up to 50% of your time spent managing support requests across all support communication channels. 
  • Insert Magento 2 variables like the last order’s tracking URL, into macros.
Insert Magento variables in each answer
  • Use Magento 2 data as a filter for rules. For example, to add conditions on the price of the last order of a customer.
Use Magento data to create filters and rules in your help desk

Soon, we will add actions like ‘refund’ or ‘cancel order’ to the dashboard as well.

Note: The Gorgias Extension is Compatible with Magento 2.3

Our extension was created for compatibility with the updated Magento 2 platform. So, Magento 2.2 users may need to upgrade to version 2.3 to properly access all of Gorgias’ help desk features.

How to Install the Extension to Your Magento 2 Store

By integrating with Magento 2, we are excited to serve a new rank of online sellers. We hope to recreate the satisfaction we’ve given our existing users. Here’s what you can do now. 

  1. Check out the Gorgias extension in the Magento Marketplace
  2. Learn how to connect your Magento 2 store to your Gorgias account
  3. Tell us how you like the new integration and what we can do to improve. 

Cheers!

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