Acing online retail customer service

As a Shopify merchant, you need fast & effective service to run an online store. Use a Shopify customer service app to improve the customer experience and your help desk response time.

from 260+ reviews

Provide customer service across all channels using a single app

Connect your support emails, social media and more in a single support app. You can connect as many Shopify stores as you want.

Gain productivity and speed with smart autoresponders and automation

Use intelligent macros that automatically pull variables from other apps. You can then add a bit of personalization and respond to the customer within seconds.

Get a holistic view of you customers

Merchants usually need to switch between multiple apps to respond to customer requests.

Pull data from all of them directly inside Gorgias, so your team immediately understands the customers context. Then, your agents can refund orders, edit shipping addresses in one click.

Change how you provide online retail customer service with automated reply

When it comes to live chat, Facebook Messenger, Instagram, Gmail, and other customer service and social media channels, speed is key to your success as a Shopify merchant. Nobody wants to wait hours to check the delivery status of their order on your ecommerce website. They also shouldn’t have to wait a day to hear back from your through your ticketing system because your service reps are busy checking order history, shipping information, and customer information. This is where automation comes in.

With Gorgias, when a customer wants to check their delivery status they can simply visit your online store and ask the live chat. It will pull shipping information from Shipstation, Shipping Easy, and other Shopify shipping apps and provide them with it automatically.

Gorgias’s automated reply capabilities don’t stop there, though. Because it centralizes your social media and communication channels in a single ticketing system along with customer information from your shopify apps, it is easy to track customer requests, follow-up with them, and more from the helpdesk directly. You can provide support regardless of whether they come from live chat, Facebook Messenger, Instagram, or Gmail with their order history and shipping information stored in a single customer profile.

With our Shopify customer service app Gorgias, you can improve your help desk response time, offering a better customer experience on your online store and score among the best online retail customer service providers.

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Create your helpdesk in minutes. Our team is here to help and would be happy to chat with you.

Acing online retail customer service

Try Gorgias for free.