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How to Evaluate the Effectiveness & Impact of Your Customer Service Team

5 Tips to Leverage Social Media Customer Service for Your Shop

How to Deflect Support Tickets & Raise Satisfaction with Customer Self-Service

How To Calculate Net Promoter Score: NPS Formula, Tools, & Tips

The Shopify Corner: Omnichannel Experience for Shopify Brands

Leveraging Automation on Our Path to Continuous Deployment and GitOps

Avoiding idle-in-transaction connection states with SQLAlchemy

The 26 Best BigCommerce Apps: Create a Profitable, Seamless Ecommerce Experience

How We Built an International SaaS Salary Calculator for Our Distributed Team

Gorgias’ Playbook for Engaging Employees in a Hybrid World

The 10 Best Social Media Apps for Shopify

11 Live Chat Software Options for Ecommerce Shops in 2023

A User-Friendly Guide to Ecommerce Tech Stacks

Chatbot vs. Live Chat Software: What's the Right Solution?

10 Best Practices for Providing Exceptional Customer Service on Twitter

22 Live Chat Statistics You Need To Know in 2023

How We Reduced Our Chat Widget’s Lighthouse Impact From -15 Points to -1 With Simple Bundle Fixes

Gorgias in 2021: 8,000 ecommerce brands turned support challenges into $1.1 billion

The Pros and Cons of Automated Customer Service

Ecommerce Returns: 10 Best Practices for Taking Your Online Store to the Next Level

8 Effective Ecommerce Email Marketing Automation Flows

8 Customer Service Trends for 2023

Customer Service Automation: 14 Types of Automation + the Risks, Rewards, and Best Practices

7 Ways to Improve Your Customer Service Response Times

Building a Long-Lasting Brand by Diversifying Your Growth Strategy

Live Statistics for teams who want to perform

30+ Customer Service Email Templates & 5 Best Practices

A Complete Guide to Black Friday Ecommerce in 2023

7 new apps that integrate with Gorgias

Top 10 Integrations Used by Gorgias Ecommerce Merchants

Elevate Your Customer Service with Gatsby + Gorgias

12 New Apps That Integrates With Gorgias

5 Steps to Get Your Customer Support Ready for BFCM

Courting The Conscious Consumer: Enhancing Customer Experience With Live Chat

10 Rules to Help You Efficiently Manage Instagram Interactions on Gorgias

Here’s How Much You Could Sell Your DTC eCommerce Business For

SLA Best Practices for Effective Support Ticket Management

Deflect WISMO Requests With Self-Service and Automation

New integration: Manage Instagram messages from Gorgias

15 Best Practices for Ecommerce Customer Service

20 Practical Tips To Improve Customer Service Impact

9 Instagram Comment Ideas for Online Businesses

25 Customer Support Metrics To Measure Your Team’s Impact & How to Calculate

It’s Official: Gorgias is Now SOC 2 Type II Certified

How to Track & Manage Social Mentions for Ecommerce Stores

How To Use Pre-Sales Support To Unblock Sales

4 Benefits of Adding Voice Support to Your Ecommerce Store

Increase Retention and Reward Your Super Fans with Yotpo + Gorgias

8 Tips to Improve Customer Service on Instagram

9 Ways to Sell on Instagram for Free

What is Gross Merchandise Value (GMV) and How to Increase It?

How to Write the Perfect Answer to Social Comments

How to Respond to Customer Complaints & Win Customers Over

25+ Customer Service Scripts Inspired by Top Ecommerce Brands

6 Tips to Deliver an Outstanding Post-Checkout Experience

8 Best Live Chat Extensions for Magento 2 Stores

9 Best Live Chat Apps for BigCommerce (Free and Paid Apps)

How to Add a Live Chat to Your BigCommerce Store?

How to Add a Live Chat to Your Magento 2 Store

The Annual Roadmap for Growing Your Ecommerce Store in 2021

14 Best Shopify Live Chat Apps in 2023 (Pros, Cons, and Screenshots)

The Best Ecommerce Communities To Join To Grow Knowledge as an Online Merchant

What Is a Helpdesk, Why You Need One, & Features To Look For

8 reasons why ultra-fast fulfillment should be your new normal in 2021

An Essential Ecommerce Launch Checklist That Every Merchant Must Know

Automate 100% of Your Lead Generation

Why you haven't made your first sale yet: a brutal look at early stores

What You Need to Know About Shopify Payments Prohibited Items

Everything You Need to Know About Shopify Plus

How to Add a Live Chat to Your Shopify Store?

How to Leverage the Power of Live Chat for Sales

85+ Helpful Customer Service Statistics for 2023

The rise of the NOW customer: how to capitalize on revenue opportunities with exceptional CX

The 26 Best Shopify Themes (Of the 13,191 We Analyzed)

Create a 5-Star Customer Experience with Reviews & UGC

Why we raised our Series B, and what that means for our merchants

How to Build a Killer Ecommerce Business Expansion Plan (included PDF template)

Marketing's Biggest Secret, Finally Revealed by Nik Sharma

Boost the quality of your customer service with conversation reviews

Eli Weiss of Olipop Shares How You Too Can Make $10,000 in Less than 15 Minutes - Without Discounts!

How to Boost Sales with Blog Content for eCommerce Brands

Creating a Seamless Customer Experience with Gorgias & BigCommerce

Freshdesk Pricing: Know Its Pricing Plans, Billing, and More

Help Scout Pricing: How Much Does It Actually Cost?

Reamaze Pricing: Do You Get What You Pay For?

Reamaze: What Is It And Should You Choose It for Your Online Business?

Kustomer Pricing: Learn Its Prices to Make A Smarter Decision

What is Freshdesk: Features presentation and everything you need to know before to start

Defining the Activated Customer Segment to improve customer retention

Kustomer Features Review 2020 (+ A Better Alternative)

A Detailed Review of Help Scout Features (+ A Better Alternative)

A 3-Step Framework for Customer Service Forecasting

7 Key Zendesk Features [+ Pros and Cons of Zendesk]

Loop X Gorgias: The Key To Reducing Return-Related Questions

What Zendesk Pricing Will Really Cost You And Is It Worth It?

13 Ecommerce Growth Strategies to Boost Revenue

8 Ecommerce Email Marketing Best Practices for Growing Businesses

3 Tips for How to Improve Your Product Photography

8 Ecommerce Conversion Rate Strategies to Grow Your Business

Templates and Tips to Respond to Frustrated Customer Emails

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Gorgias referral agreement

The California Consumer Privacy Act (“CCPA”)

Data Classification and Access Control Policy

Gorgias - General Data Protection Regulation (GDPR)

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