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The CX-Driven Growth Playbook
Gorgias’ $30 Million Series C and the Future of Customer Experience for Online Stores
23 Shopify Statistics for 2022: Facts & Figures For Merchants
The Career Evolution of Amy Elenius: Manager of Customer Education at Gorgias
Understanding and Navigating Social Commerce in a Digital World
15 Customer Service Phrases to Improve Satisfaction
Why Talent Sourcing is Key for Gorgias Recruiting (And How We Build Our Talent Pool)
8 Amazing Live Chat Apps for Customer Support
Playbook: How Berkey Filters Drove Customer Adoption of a New SMS Support Channel
What’s New with Gorgias: June 2022 Product Updates
12 Ecommerce Shopping Cart Best Practices To Increase Conversions
How To Provide Order Tracking for Your Ecommerce Customers
WhatsApp for Customer Service: Why It’s So Effective
Your Live Chat Support Guide: Benefits, Best Practices, and Helpful Tools
Why Omnichannel Customer Service Is a Must in 2022 [and 5 Tips To Build Your Own Support Plan]
The Post-Purchase Experience: 7 Strategies for Your Customer-Centric Ecommerce Brand
9 Best Practices for Ecommerce Upselling
8 Simple Ways to Provide Excellent Personalized Customer Service
Ecommerce Payment Processing: How It Works & Top Tools To Consider
9 Best Returns Management Tools for Easier Returns
Order Fulfillment: How It Works and Best Practices To Improve Your Current Process
12 Best Shipping Software Tools for Ecommerce Stores
10 Proven Ways To Reduce Ecommerce Product Returns
9 Revenue-Driving Ecommerce Shipping Best Practices
Ecommerce Shipping: Creating a Shipping and Fulfillment Strategy
Facebook Messenger for Customer Service: Why Use It and Best Practices
Ecommerce Churn Rates: Calculating and Reducing Churn For Online Businesses
How to Offer Free Shipping: Benefits and Strategies to Get Started
Customer Service ROI: How To Measure and Improve Value
How To Reduce Cart Abandonment: 12 Essential Strategies
An Essential Guide to Ecommerce Inventory Management
Executing on Proactive Customer Service: Why, How, and Examples
New apps that integrate with Gorgias: Summer 2022
FAQ Pages: Benefits, Examples, and When to Add a Help Center
What Is Ecommerce Retention Rate? (And How To Improve It)
Full Guide to Customer Service Messaging: How To Use SMS + Templates
What’s New With Gorgias – May 2022 Product Updates
The Shopify Corner: A diverse approach to scaling
Start providing SMS support today, with Gorgias
Evaluating Your Customer Service Program: Why, Challenges, and KPIs That Matter
6 Ways Ecommerce Retailers Can Improve the Customer Experience
Social Media Customer Service: How-To Guide & Useful Tools
Customer Self-Service: Advantages, Types, and Best Practices
How To Calculate Your Net Promoter Score (NPS Formula, Tools, and Best Practices)
How to create personalized customer experiences that drive revenue and retention
The Shopify Corner: Omnichannel Experience for Shopify Brands
Leveraging Automation on Our Path to Continuous Deployment and GitOps
Avoiding idle-in-transaction connection states with SQLAlchemy
The 18 Best BigCommerce Apps: Create a Profitable, Seamless Ecommerce Experience
How We Built an International SaaS Salary Calculator for Our Distributed Team
Gorgias’ Playbook for Engaging Employees in a Hybrid World
The 11 Most Powerful Social Media Apps for Shopify
The 11 Best Live Chat Software Options for Ecommerce Businesses in 2022
A User-Friendly Guide to Ecommerce Tech Stacks
The Best Customer Support Software: Your 2022 Comparison Guide
How SuitShop’s Entire Company Drives Its White-Glove Support Process
Chatbot vs. Live Chat Software: Choosing the Right Combination
10 Best Practices for Providing Exceptional Customer Service on Twitter
22 Live Chat Statistics You Need To Know in 2022
How We Reduced Our Chat Widget’s Lighthouse Impact From -15 Points to -1 With Simple Bundle Fixes
Gorgias in 2021: 8,000 ecommerce brands turned support challenges into $1.1 billion
The Pros and Cons of Automated Customer Service
Ecommerce Returns: 10 Best Practices for Taking Your Online Store to the Next Level
8 Ecommerce Email Automation Series for Online Stores
8 Customer Service Trends for This Coming Year [2022]
2022 Customer Service Automation Guide [+Benefits and Best Practices]
7 Ways to Improve Your Customer Service Response Times
Building a Long-Lasting Brand by Diversifying Your Growth Strategy
Live Statistics for teams who want to perform
What Happens After Black Friday?
7 Rules to Help You Efficiently Manage Twitter Interactions on Gorgias
16 Useful Email Templates for Your Customer Service Teams
2021 Black Friday and Cyber Monday (BFCM) Ecommerce Guide
7 new apps that integrate with Gorgias
Five tips for improving the customer experience post-purchase
Top 10 Integrations Used by Gorgias Ecommerce Merchants
Elevate Your Customer Service with Gatsby + Gorgias
12 New Apps That Integrates With Gorgias
11 Tips to Get Your Customer Support Ready for BFCM 2021
How to Optimize Your Ecommerce Site for Better Customer Experiences
Courting The Conscious Consumer: Enhancing Customer Experience With Live Chat
Why Customer Experience Is Key to Growing Your Business
10 Rules to Help You Efficiently Manage Instagram Interactions on Gorgias
Here’s How Much You Could Sell Your DTC eCommerce Business For
How to Leverage Community and Support in Social Commerce
How eCommerce Brands Can Use Customer Feedback to Improve Email Open Rates
SLA Best Practices for Effective Support Tickets Management
What Are WISMO Requests and How to Automate Your Answers?
New integration: Manage Instagram messages from Gorgias
15 Ecommerce Customer Service Best Practices to Help You Level Up
Your Guide to Successful Social Commerce Campaigns
9 Unique eCommerce Marketing Strategies for Higher Sales
Practical Support Tips From Gorgias Customer Support Team
9 Instagram Comment Ideas for Online Businesses
17 Customer Support Metrics Your Team Should Be Measuring [+ How to Calculate Them]
It’s Official: Gorgias is Now SOC 2 Type II Certified
How to Keep Online Shoppers Happy: Your Guide to Ecom Customer Satisfaction
How to Track and Monitor Social Mentions
Be there for your customers 24/7 with Ada + Gorgias
The Ecommerce Guide to Pre Sales Support
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